Customer Success Manager (m/w/d)

Salary Competitive

From Classroom to Customer Success – Join Our Mission!

Do you have a strong background in education and a desire to explore new horizons? Are you a go-getter with a passion for technology and education?

At No Isolation, we're looking for a passionate and experienced education professional to help transform how schools support children who are unable to attend due to illness or other long-term challenges. With our telepresence robot AV1, these students can stay connected to both learning and classmates – even when they can’t be there physically.

If you're an educator and have held a senior role within the school system, and you're curious about how your experience can make an impact beyond the traditional classroom – this is your chance. 

What will be your mission?

In this role, you’ll act as a trusted partner for schools, Kommunen, and education authorities, helping them implement and maximise the value of AV1. You’ll ensure that every trial achieves its goals and that our partners feel fully supported throughout their journey.

You’ll lead AV1 trials, define success criteria, oversee progress, manage resources, and identify new opportunities where remote access to learning can make a real difference for students.

As the go-to expert for your clients, you’ll provide professional guidance on everything from AV1’s technical setup to pedagogical integration and administration. Drawing on your educational expertise, you’ll ensure that AV1 is not just a piece of technology, but a meaningful contribution to inclusion and participation in German schools.

Your experience will also help strengthen our overall approach, feeding insights from the field into how we continue to develop and adapt our solutions for the German education landscape.

Who are we looking for?

You’re someone who brings credibility and care into every conversation, and you’re not afraid to take ownership. You likely have:

  • A strong background in education, ideally in a school leadership, inclusion or digitalisation role, with at least 8 years of experience
  • Deep understanding of the German education system and its structures (Länder, Schulträger, Kommunen)
  • Experience working with or within local education authorities, municipalities or Bildungsministerien
  • Confidence navigating both pedagogical and administrative environments
  • Excellent communication skills in German, and good written and spoken English
  • A proactive, solutions-oriented mindset and genuine passion for collaboration

What else is in it for you?

  • Purpose–driven Scandinavian company: Driving positive change in society, where business growth creates direct social impact.
  • Growth opportunities: Expand your role as we scale further in Germany and across Europe.
  • Experienced team: Work in a high-performing organisation with strong infrastructure and colleagues who bring deep expertise within their field.
  • Wellbeing & flexibility: Weekly wellness hour, public transport ticket and a flexible hybrid setup to support a sustainable lifestyle.

Location: We’re primarily looking for someone based in Berlin or the eastern part of Germany. We have offices in Munich, London, and Oslo, and remote colleagues across Europe. You'll report to our Director of Customer Success and work closely with cross-functional teams across all locations.

Apply now to help us bring learning and connection back to children who need it most.

🎥  We look forward to your application. If you’d like, you can also include a short video as part of your application – this is optional, but it gives us a chance to see a bit more of who you are beyond your CV. Let your personality and passion shine!

🌍 Please upload your CV in English, as it is our internal working language.

🤖 Who are we?

No Isolation was founded in 2015 when we developed AV1, a telepresence robot that helps children and young people stay connected to their education during long-term absences due to illness. Our mission is to help educators bring learning and belonging to every child.

Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students.

Inclusion and Diversity

At No Isolation, we value diversity and inclusion in our workplace. We welcome applicants of all backgrounds and experiences. If you require adjustments during the application process, please contact our Talent Acquisition Manager, Julia Riis at riis@noisolation.com.

For questions about the role itself, you’re welcome to contact the hiring manager directly, Simone Isaacs at isaacs@noisolation.com.

We kindly ask external recruitment agencies and consultants to refrain from contacting us regarding this position.

For more information or questions please contact us at riis@noisolation.com

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Free office snacks
Free office snacks

Maternity / paternity leave
Maternity / paternity leave

Remote work allowed
Remote work allowed

Central office
Central office

New tech gear
New tech gear

See all 9 benefits

Working at
No Isolation

We help educators bring learning and belonging to every child. School absence is the biggest challenge facing education. Our AV1 robots connect absent students, ensure learning and belonging, and support reintegration back to the classroom. Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students. No Isolation works across Europe, with 45 employees across Europe and in offices in Oslo, Munich and London. Join us in our growth journey!

Read more about No Isolation

company gallery image