Customer Success Manager

Salary DKK 30,000 - DKK 40,000

Monotree is growing, and we are looking for someone to take on the role of Customer Success Manager.

At Monotree, we place a high value on our service, and fortunately, we only have happy customers who are eager to learn how to make the most of all our features. Therefore, we are looking for a dedicated person for customer success who will work closely with our CEO, our two regional managers, and our product specialist to deliver world-class service.

About the Position

The position involves assisting our customers with daily support and helping our regional managers with onboarding new clients. The role includes both classic support—where customers experience issues with the platform—and more consultancy-oriented work, where customers want to improve their use of features like courses, checklists, or communication tools. In these cases, we often support our clients by drawing on our own and others’ experience.

You will have a desk at our office in central Copenhagen (København K), where six others work. There is also the possibility to work from home. Working hours are standard office hours from 9 AM to 5 PM, and some travel may be required.

We offer:

The opportunity to work in a modern tech company
Great freedom and autonomy
Experienced and talented colleagues
A chance to get "under the hood" of a modern tech product
Being part of an internationally scaling company
A relaxed work environment
Good lunches and company dinners
Salary based on qualifications

Qualifications

Familiarity with the Monotree platform is a plus, but not required
Interest in technology
Experience from hospitality, retail, or the service industry is welcomed
Fluent in Danish and English at a minimum (additional languages are a plus)
Eager to start or continue a career in the tech industry

About Monotree

Monotree is a 100% founder-owned and profitable company headquartered in Copenhagen. We currently have 9 employees and plan to hire 3–4 more in 2025. We develop employee apps for customers such as Madklubben, Guldsmeden Hotels, 3.dk, COFOCO, and around 180 other companies in 14 different countries — and we’re growing every month.

Application

Send an application to with a short introduction, your previous work experience, and why Monotree is the right match for you. We look forward to hearing from you.

For more information or questions please contact us at gregers@monotree.com or phone number 26701898

Perks and benefits

This job comes with several perks and benefits

Free office snacks

Near public transit

Pension plan

Paid holiday

Maternity / paternity leave

Remote work allowed

See all 12 benefits

Working at
Monotree

See company profile

We make branded community apps for desk-less workforces. Founded in 2019, Monotree is a fast growing and profitable start up with 200 customers in 14 different countries. We build everything in-house and believe that a state of the art product combined with worldclass service is the only war forward. We are a healthy and streamlined business that enjoys moving fast. Monotree consists only of highly skilled people, who get a maximum amount of freedom to contribute to the company in the way they see fit. We are a part of the new breed of tech companies where profitability matters - we are here tomorrow - and the day efter that. We play the long game. Monotree currently employs 9 people and we are actively hiring for more positions, with at least 4-5 people joining 2025. HQ is in Copenhagen, but some work remote. Company atmosphere is relaxed, we keep meetings to a minimum and let people dive deep into their work. We do spend a decent amount of our profits on eating out at very good restaurants.