Location: Hybrid – remote and on-site in London UK or Copenhagen DK

Job Type: Full-time, Entry-Level (with rapid growth potential)

About Nume:

We at Nume are on a mission to build the world’s first AI CFO for founders – while also building Europe’s next unicorn. We believe in a (very near) future in which AI empowers us all to be successful founders and bring our unique ideas to life, but today financial fear and frustration hold founders back from finding success – or even getting started. Nume is the proactive, reliable, supportive thought partner every founder needs to shoulder their financial anxiety and help make every financial decision with confidence.

Role Overview:

We are looking for a proactive, people-oriented Customer Success Champion to ensure our users (both internal and external) thrive. As our first Customer Success Specialist, you'll be setting the foundation of customer success and growing the function from there, playing a crucial role in our success story. You will work closely with founders as well as our internal CFO partners to help them solve their financial problems using our technology, including both our groundbreaking AI CFO as well as our established financial management platform. If you’re excited about AI, finance, and helping people succeed on a daily basis, this role offers invaluable hands-on experience in an ambitious startup environment. You’ll gain deep exposure to AI tools in finance, build lasting relationships with users and colleagues, and kickstart your career in a high-impact role – with the potential to grow into a leadership position as we scale.

Responsibilities:

1. Scale customer success for Nume’s AI CFO product:

   • First point of contact: Serve as the friendly first line of support for early users of Nume’s AI CFO product. (We’re in alpha with a small group of pilot users today, ramping up to hundreds of users from May – you’ll be on the frontlines of this exciting growth!)

   • Onboard and educate users: Guide our early users through onboarding and initial setup. Answer their questions, explain features, and ensure they quickly find value in the product.

   • Develop scalable support processes: As you learn what users need and as our user base grows, design and implement processes and tools to efficiently support everyone (e.g. create FAQs, tutorials, and AI-driven tools). Lay the groundwork now for a Customer Success operation that can handle rapid expansion at high quality.

   • Gather feedback & improve experience: Proactively collect user feedback and share insights with product and engineering to make Nume better.

   • Cross-team collaboration: Work closely with product, engineering, and marketing to troubleshoot issues and champion the customer’s perspective. 

2. Support Internal Users of the Financial Management Platform (FMP):

   • Assist CFO partners: Work closely with CFO partners using our internal financial management platform (FMP) to support them and their startup founder clients. Be their go-to resource for questions and guidance.

   • Troubleshoot platform issues: Quickly diagnose and resolve common FMP issues so that our CFO partners can focus on clients.

   • Optimize & document solutions: Document fixes and best practices for recurring issues, leveraging AI automation where feasible to make these solutions quickly available to our CFO partners.

   • Build relationships: Establish trust and rapport with CFO partners through responsive support and occasional in-person help. (You’ll work from our London or Copenhagen office to collaborate face-to-face and understand user needs firsthand.)

Qualifications:

• Customer-first mindset: You genuinely care about people and will go the extra mile to help them succeed. You’re a proactive problem-solver who loves tackling challenges and finding solutions.

• Strong communicator: You can explain complex or technical topics in clear, simple terms. You are patient and friendly when guiding users of all backgrounds, whether it’s over email, chat, or in person.

• Energetic & adaptable: You have high energy, high intelligence, and high integrity. You thrive in a fast-paced, ambitious environment and handle change with a positive attitude.

• Organised & independent: You like to keep things organised for yourself and others, and you don’t need to be told what to do to be able to start making a difference.

• Interest in AI & finance: You’re curious about AI and/or finance and enjoy learning about these subjects whether you’re paid to or not.

• London or Copenhagen based (hybrid work): You either live in or near London or Copenhagen. This role is hybrid, meaning you can work from our central offices or from home – we hope you’ll love engaging with the team in the office often!

• Customer success experience (bonus): Any prior experience in customer success, customer support, or operations is a plus but not required. 

  
  

Benefits:

• Competitive compensation: We offer a salary and equity package that grows with you as well private health insurance, life cover, and income protection.

• Rapid career growth: This role is a great way to get into startups and designed to fast-track you into leadership if you excel. 

• Impact & ownership: Be a core, equity-holding member of a talented, tight-knit team aiming to build a billion-dollar company. 

• Innovative environment: Work at the cutting edge of finance and AI. You’ll get hands-on experience with an advanced AI product and exposure to the startup financial operations of many companies. 

• Startup perks: We believe in taking care of our team. Enjoy a vibrant city centre office culture as well as a flexible remote working culture, regular team events, and a world class team that care about their work and each other.

  
  

Join us at Nume and help build the future of finance – and Europe’s next unicorn!

Application deadline

Submit your application to COO Erik Asbjørn Arvid before the 21st of March 2025