🎄✨ Hello there! ✨🎄

As the holiday season approaches, our team will be taking a well-deserved break from December 23rd to January 6th. While we’d love for you to apply for this role, please note there may be some delays in our hiring process during this time.

Wishing you a magical holiday season filled with joy, laughter, and lots of cheer! 🌟🎁

Happy holidays,

Talent Acquisition Team

Do you want to help the world EV better?

We’re looking for a talented Technical Writer to join our Content Team.

Is this you?

We’re seeking a talented and experienced Technical Writer to join our cross-departmental Content Team. Your main responsibility will be to translate complex technical details into clear, concise, and accessible content for varied audiences. You’ll play a key role in connecting the dots between Product and CX, ensuring that product information is centralized and shared. You’ll collaborate closely with various team members in CX, Product, and Content to deliver high-quality, up-to-date technical information that empowers our customer-facing teams.

On top of having a pertinent role supporting CX, you’ll also be joining our cross-departmental Content Team that’s raising the bar high for a strong, cohesive user experience across the entire user journey at Monta. You’ll work together with your content colleagues (especially our Product UX Writer) to ensure that the technical copy you write is aligned with Monta's content strategy and release cycle

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit 🚀

Here are some things you’ll be working on:

1. Product Updates

• Create clear and concise release notes, summarizing new features, enhancements, bug fixes, known issues, and technical requirements to be shared internally and externally.
  
• Monitor and document release readiness, including managing release notes and deployment guides.
  
• Create and maintain high-quality documentation such as user guides, API references, and developer documentation.
  
• Ensure that internal and external documentation aligns with the latest product updates and release cycles.
  
  
2. Help Center Management

• Maintain and expand the Help Center, ensuring articles are current, clear, and comprehensive.
  
• Create and update technical documentation, user guides, and FAQs based on evolving product features and customer needs.
  
• Manage the search engine and tagging matrix in the Help Center.
  
  
3. Content Development & AI Integration

• Leverage AI tools for content localization, updates, and adjustments, keeping up with the increasing workload. (In collaboration with our localization managers)
  
• Collaborate with CX and Content Team to train and enhance our AI chatbot, improving automated support capabilities.
  
• Work closely with CX to implement content updates, webhooks, and API calls to streamline ticket handling and issue resolution.
• Support in the production of Loom videos, slide decks, and other content to support internal and external product education efforts.
  
  
4. Agent Support & Knowledge Sharing

• Act as a bridge between development, support, and customer-facing teams to ensure smooth knowledge transfer.
  
• Provide training materials or technical insights to support teams post-release.
  
  
5. Tools & Collaboration

• Utilize the latest tools and software for content creation, including documentation platforms, AI localization tools, Loom, Storylane, and Help Center management systems.
  
• Work closely with cross-functional teams, including Product, Engineering, Customer Support, and Customer Success, to gather information, prioritize content needs, and ensure alignment.
  
  

How you’ll succeed in this role:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

Your key outcomes will be:

• Obtain in-depth product and industry knowledge. 
• Decrease support tickets. 
• Increase help center article relevancy Increase feature adoption for our partners.
• Streamline CX enablement with content that will help our CSMs understand and relay product launches.

To do this, we imagine you to have the following experience:

• Proven experience as a Technical Writer (in English), or in a similar role focused on software documentation.
• You are fluent in US or UK English.
• You are located in Copenhagen or Barcelona.
• Strong understanding of release notes and Help Center best practices and experience with search optimization techniques (tagging, SEO).
• Familiarity with AI tools for content creation and localization.
• Excellent communication skills and the ability to simplify complex technical information.
• Collaborative mindset and a proactive approach to improving documentation and training processes.
• Familiarity with webhooks, API documentation, and support tools is a plus (but not a must).
  

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

•  Come to our three company-wide events held each year (including an inspiring three-day summit 🎉) as well as our other team events – virtually or in person

• Share Monta’s success through our generous warrant program

• Relax and unwind during your 30 paid vacation days (five weeks + five top-up day)
• Use your personal learning budget and take some time off for your personal/professional development
• Hop in our shared company car (or hop on an electric bike) in our bigger offices
• Stay fit with your subsidized gym membership
• Never go hungry (or thirsty) again with the free snacks & beverages at our offices
• Enjoy your subsidized plant-based lunches at our offices
• Prepare for the future with your pension and health insurance accounts
• Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/