Would you like to smile on rainy days?

As Customer Success Associate in Dripdrop, you’ll play a key part in putting an untraditional eco-friendly Danish rain tech startup on the map. Dripdrop is the leading hotel umbrella service in the world. Our customer- base primarily consists of the biggest and most recognized brands such as: Radisson, Hilton, Marriott, Scandic and so on. Before you know it, Dripdrop will be a standard service offering on most hotels. The road to that is paved with building a highly skilled and extremely customer focused team.

Deadline for applying: 20.12.2024.

About the role

• You care about the environmental and the social impact of Dripdrop. We plant a tree for every umbrella rental. The umbrellas are made from recycled materials and our business model is intentionally focused on less and better rather than more.

• You have some relevant experience of handling and helping customers but even more than that, you’re hungry to develop in this role. You’re motivated by working hard and making an impact.

• You are the face and voice of our brand in many day-to-day situations and you’re a central part of shaping how we handle customer success as we grow into a big and globally impactful company in the coming years.

• You are part of a 5-person team and and work closely with our Customer Success Manager, Anne Eickenberg.

What you will do

• Be part of our support rotation, which includes handling email and phone communication with partners and customers, managing tasks relating the end user, and onboarding new partners.

• Develop and maintain direct relationships with customers, including senior stakeholders.

• Gain a deep understanding of customer needs.

• Assist customers in getting the most out of Dripdrop.

• Provide support to users when they encounter challenges.

• Collaborate with the Dripdrop team on ad-hoc tasks as needed.

What you have

• Dreams of working and performing in an ambitious and friendly small startup team whilst also performing independently.

• A need to be helpful.

• Some experience in handling customers.

• Perhaps direct experience from the hospitality industry.

• A desire to grow with our organisation - both personally and professionally.

• That you’re keen to learn about the technology and our product.

Who are we?

Dripdrop is the umbrella solution chosen for Europe’s biggest and most ambitious hotels. Currently available in 17 countries at over 500 hotels.

We donate to plant trees every time someone uses a Dripdrop umbrella (which is made from recycled plastic). We’re aiming to make a positive difference in the long run.

Rapid results and execution are in the Dripdrop DNA and if you’re anything like us, you’ll have a blast and create magic on a daily basis.

We are intentionally International. We know that non-Danes have a disadvantage in the job market, but we don’t understand why. Dripdrop is intentionally an international team, serving a global audience of customers. Our work language is English, our social language is laughter.

Small (but growing) team = Responsibility, influence, and quick changes.

We’ll provide you with the tools (computer and so on) you’ll need to be the superstar you were born to be.

We work together at our central office in Aarhus (Klosterport) to build teamwork and connection. Remote work is not an option for this position.

NOTE: Please include a short video (up to 60 seconds) with your application as part of the process.