The Ideal Candidate

The ideal candidate for this role is a tech-savvy individual with a strong foundational understanding of IT systems, networks, and troubleshooting. A background in Computer Science or a related field, and/or hands-on experience in IT support or technical customer service, is highly desirable. Additionally, the ideal candidate is genuinely enthusiastic about the opportunity for long-term part-time work, allowing them to balance other priorities or activities alongside their professional responsibilities.

Key Responsibilities

• Assist in monitoring our Data Collector™ units using in-house tools to ensure their availability for customers.

• Assist in the monitoring of cloud-based in-house applications, infrastructure and providers (AWS, Atlassian, ...) to ensure uptime.

• Assist in the management of users/permissions on several cloud-based providers (AWS, Atlassian, ...).

• Take ownership of the first-level support service that we are going to establish in the coming months (calls, tickets, emails).

• Provide regular updates to customers who are waiting for a resolution to their issues by some internal team.

• Create and maintain documentation for system configurations, procedures, and troubleshooting steps.

• Provide basic IT support to employees - i.e. formatting Windows/Mac laptops, troubleshooting printer issues.

Requirements

• Residing within commuting distance of our Copenhagen office - no remote, no relocation, no outsourcing.

• A genuine preference for part-time work as a key factor in your decision to apply for this position.

• Excellent communication skills in English (Danish or other languages are a plus).

• Strong interest in computers, hardware, devices.

• Strong interest for practical activities.

• Committed to document all the processes you own.

• Ability to work collaboratively with a team and towards the common goal to make a small company succeeding.

• Ability to work with a high degree of independence.

• Ability to take initiative and meet deadlines.

• Willingness to learn new technologies and continuously improve skills.

Good To Have

• Some degree of knowledge of one or more of these applications: Jira (or equivalent issue tracking tool), Confluence, Office, Google Suite.

• Some degree of knowledge of one or more of these cloud vendors: AWS, Atlassian.

• Some degree of knowledge of one or more of these IT support best practices: ITSM, ITIL v3.

• Being aware and sensible toward security concerns - i.e. old passwords, lack of 2FA, etc.

• Interest in IoT devices, sensors, microcontrollers.

What We Offer

• A part-time, in-office position (80h/month, 2.5 days per week) with some degree of flexibility about the working days within the week.

• A professional, informal and positive working environment.

• A great opportunity to learn and kickstart your professional career!

• A cozy office close to public transportation (Nørrebro St.).

• The possibility to be mentored by experienced professionals.

• The possibility to work in an environment that genuinely awards pro-activeness, meritocracy and ideas.

• Being incentivized to develop your own toolset and processes.

How To Apply

Please apply with your resume in English thru The Hub. Only candidates who apply thru The Hub will end up in the candidate pool. Applications via email will be discarded. The email address is provided only for asking questions or requesting additional information.