As the Founding (Technical) Growth Lead, you will work directly with the founding team as one of the first non-engineering (but still technical) team members. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our customer base, driving commercial success, and contributing to product strategy.

In this role, you will:

• Collaborate closely with the founders to develop and implement growth strategies across customer success, product, and business development

• Manage relationships with our 100+ customers, serving as their primary point of contact and identifying expansion opportunities

• Lead the onboarding process for new customers, ensuring smooth adoption and driving feature usage

• Proactively work with customers through regular check-ins, problem-solving, and strategic planning sessions

• Collect and synthesize product feedback to inform our product development roadmap and growth initiatives

• Work hand-in-hand with our engineering team to address customer needs, enhance our AI/LLM capabilities, and identify new product opportunities

• Contribute to overall company strategy, including potential new market segments and product offerings

You may be a good fit if you have:

• A "founder-ish" mindset with the ability to thrive in an early-stage startup environment

• Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)

• Basic coding skills - ability to understand, discuss, and potentially prototype technical implementations

• Excellent communication skills, with the ability to explain complex AI concepts to various audiences

• Experience in customer success, account management, or similar roles in a B2B SaaS environment

• Genuine interest in applied AI and its potential to solve real-world problems in developer tooling

• Strong product sense and the ability to contribute significantly to product strategy and roadmap planning