At Claimlane, we're looking for a true Customer Success Champion.

One that is ahead of the crowd, goes the extra mile and has the capability and the ambitions to mastermind exceptional customer satisfaction at scale.

Company Overview

Claimlane is a rapidly growing B2B SaaS scale-up. We fix complex claims and returns processes for top retailers and brands, such as Matas, Coolshop, GANNI, and Hummel.

We're looking for A-players who want to make a difference and grow with the business. We value a strong positive attitude, a high sense of ownership, and long-term thinking. Attitude beats talent.

We want to build a unicorn business, and part of that is building a unicorn potential team.

Position Overview

Customer Success is at the heart of our business. A big part of our success can be credited to customer obsession, deeply rooted in our culture. We go the extra mile.

As Senior Customer Success Manager, you are tasked with leading and structuring our overall customer success efforts in close collaboration with our co-founder.

It is your responsibility to ensure industry-leading customer satisfaction and product adoption while contributing to the overall growth of our B2B SaaS company.

We're looking for a candidate ready to join our growth journey with ambitions to become the Customer Success Lead.

Key Responsibilities

You will create the playbook, including:

• Maintaining a high NPS of +70

• Create success stories with customers and collect five-star reviews from G2 every month.

• Create a seamless onboarding program

• Maximize value for our customers and freemiums, by building a continuous education framework

• Build scaleable processes focused on upsell and maintaining a high NRR

• Be the customer's voice and communicate clearly to the product team how we can deliver more value to customers by improving the product.

Requirements

• You act with extreme proactivity

• You are a quick learner and driven by curiosity

• You are positive, optimistic, and have a get shit done attitude

• Demonstrate a structured approach to running customer success

• Obsessed with delivering value to customers

Bonus points

• Experience with customer success in B2B SaaS

• Speaks danish

• Shows potential to grow into a leadership role and build a sizeable team

Location and Reward

Our office is in Island Brygge, Copenhagen. This is where you will be located.

We value our strong in-office culture. Our team enjoys coming in, but everybody has the flexibility to work remote, and generally design their work so it fits the individual lifestyles.

Our compensation package is competitive, and we offer an attractive warrants/stock program.

Our Hiring Process

• Screening interview to determine if we are a fit for you and you are a fit for us. (30 minutes)

• Who interview. We talk about who you are to determine if you fit our culture. (1 - 2 hours)

• Focused interview to dig into your customer success skill (1 - 3 hours)

• Meet another team member or two (30 minutes)

• Reference interview to validate what we have learned in the first three discussions.

To apply, please send your resume and a 60-second casual video introducing yourself and why you would be interested in joining Claimlane.

Last application date: Feb 29th