At comundo, our vision is to be the world's biggest contributor to a net-zero planet.

Ambitious? You bet. Achievable? Absolutely. We'll do this by providing companies with accurate energy data, which makes their carbon accounting easy, efficient and effective. The more companies that use comundo, the more carbon accounting gets done.

The more carbon accounting done, the more steps we take towards a net-zero planet. Beautiful.

But we need YOU, our very first Head of Customer Success, to help us get there. 

We’ve built a unique product for a booming market and are seeing significant interest in it. 

And that’s why we need more power to fuel the mission.

You’ll be based in our office in Copenhagen, Denmark, and report to our Director of Sales and Customer Success. You’ll be overseeing a team of two brilliant people both based in Denmark. However, we expect this role to grow further and eventually cover all of our customer success activities across the Nordics.

What will you do? Read on to find out.

What will you do?

Here we go. 

Your responsibilities can be boiled down to three main things:

• Customer success, ensuring a stellar customer experience and onboarding

• Customer feedback, collecting and analysing feedback to grow our offering

• Team leadership, scaling the team and managing the right tools and processes

Simple? Yes. Too simple? Maybe, so here’s some more detail. 

• Build and nurture strong relationships with customers - from the end of the sales cycle until adoption and beyond. This involves understanding customer needs, addressing concerns, and ensuring overall satisfaction to retain and grow the customer base

• Oversee the onboarding process to ensure customers have a smooth and successful implementation. Including implementing best practices to enable scaling

• Help drive product adoption and ensure customers realise the full value through training, support and guidance

• Gather customer feedback and insight to identify opportunities for product improvement and enhancement, contributing to the company's long-term success

• Own tracking and documentation of the onboarding process to ensure we have the right tools in place to report and scale 

• Work closely with other teams - in particular our product team - to ensure we deliver a top nudge experience 

• Keep up-to-date with industry trends, networks, competitors and customer needs so we stay ahead of the curve in our customer relations 

• Recycle your rubbish, be as green as you can and be kind

  
  

What are we looking for?

We’re looking for someone who knows exactly how to drive a customer success function. 

Not only do you love speaking to customers, but you also love creating a superior experience while removing any pain points along the way. You also know how to put the right tools into play enabling us to scale as a company. Nothing is more important to us than happy customers so this role is business-critical.  

But just as important to us (some would argue more) is finding someone who wants to be part of a company deeply rooted in our core values of community, mastery and doing good.

comundo is built on people and culture and it’s something we take very seriously. We’ll never call ourselves a family, because we’re not. But what we are is a close-knit team that understands and advocates for a balance between work and life. 

In most cases, you’ll be in the driver's seat having full autonomy. That’s why experience is required. But if you don’t tick all the boxes below, don’t be put off; experience you can gain – and maybe comundo is where you’ll gain it. The key thing for us is that you fit in with the team.

If possible, it would be great if you had:

• Proven track record of understanding how to – and wanting to – lead and drive customer success activities - from the end of a sales cycle to adoption and beyond

• Experience in leading by example in day-to-day activities, while thinking strategically so we can scale the company

• A strong drive, proactive approach and eagerness to deliver results on behalf of our customers  

• 2-3 years of experience with B2B SaaS

• Previous leadership experience is a must 

• Excellent communication skills in both Danish and English (English is a must as our day-to-day language is English)

• The ability to interact comfortably and confidentially with anyone from the CFO of a listed company to a small business owner

• Knowledge or previous work experience within the proptech industry, cleantech industry or sustainability space as a plus

Who is comundo anyway?

Good question.

We’re a group of like-minded people who want to make the planet net zero, and along the way create the world's best workplace. Carbon accounting is no longer a nice to have. It’s fast becoming legally required, and over the next few years, we’ll see an explosion of legislation for companies of all sizes to start measuring and managing their carbon emissions.

However. Carbon accounting, whether you’re starting out or up to your eyeballs in it, can be complicated. So we wanted to make it, you know, uncomplicated.

We spent years developing a tool that makes carbon accounting for buildings easy, accurate and affordable so any building owner can take action and help make the planet greener. It’s easy to use, automatic, affordable and one-of-a-kind.

At the same time, we want to create the world's best workplace.

What we believe in 

We want – and hire for – comundo to be a diverse workplace with a high level of trust, where we support each other, celebrate our wins and don’t judge one another.

Our people are the most important asset that we have. Everything we do is based on them and their well-being. Yes, we’re a startup. Yes, we’re super ambitious. Yes, you’ll need to drive commercial success. But we’ve also got a very team and we have a clear vision of the company and the culture we’re trying to build.

We’re looking for colleagues who have comprehensive knowledge or drive and those who can act autonomously. You control your own time and know what’s needed to add value to the company, colleagues, and our customers.

What we offer 

We could talk about lunches, parties and all that stuff. That’s important but not as important as the things that truly matter, which is giving you the opportunity to live the life you want to and ensuring you feel like a part of the company.

To help ensure that, we offer:

• A four-day working week* with full-time pay

• Flexible work hours

• Opportunity to work some of the time from home 

• Warrant program

• A relaxed workplace

• Great lunches (OK so we added it)

Please note that we are headquartered in Copenhagen, Denmark, and have an office in Vilnius, Lithuania, and are now setting up our office in Stockholm, Sweden to further support our growth in the Nordics. Our business language is English.

*Curious about how we work a four-day working week? You can read more about it here: https://www.comundo.io/en/four-day-working-week/

Want to know more about us?

Check out our website at comundo.io. That will also give you a good idea of our current product offering and who we work with. Also, feel free to reach out to Thomas Ibsen, using the email below.

How to apply

If we’ve whet your appetite, then let us know! Please send us your application and resume and someone will get back to you, always. The role will be closed once we’ve found the right match.

comundo ApS processes your personal data as a data controller in accordance with our privacy policy regarding job applicants. Which means we don’t share your information with anyone and everything you send us will remain under digital lock and key.