At duuo our mission is to empower our customers by providing customer centric advice and solutions, enabling them to focus on their core business and what really matters.

By working as an Office Hero Supervisor at duuo, you will working with the Office Hero department - a team of 30 - 40 dedicated staff members that are serving 50+ customers in central Copenhagen and ensure that the daily operations of the department run smoothly.

About you:

For this role, we are looking for an individual with people skills and empathy, possibly with experience in managing a team or being the point of contact for one - a problem solver that is not afraid to jump into the field to solve an emergency, but also has the capacity to reflect on why that emergency happened and suggest potential solutions to avoid the same problem in the future.

Your responsibilities will include:

• Making sure the team is supported and has everything necessary to succeed

• Planning the shifts for the team

• Handling both positive and negative feedback

• Handling customer requests

• Problem-solving

• Event planning for team building

You are:

• A person that spreads life, light and joy when you enter a room (or in a chat).

• In possession of an open and welcoming personality.

• Equipped with good communication skills (especially in writing) - and the ability to speak/write English at a native language level. (Danish is a plus.)

• Customer-oriented and structured. It will be an advantage if you have previously worked with customer care or staff scheduling.

• Ambitious, determined and wanting to learn a lot with a ‘Can-do attitude’

In return, we give you:

• An open and direct work environment with a dedicated and motivated team.

• Short decision-making processes

• Opportunity to become part of a modern company in an ‘old mind’ industry

If this sounds like something you can see yourself doing, do not hesitate to apply.