Customer Success Manager

Salary Competitive
Equity To be negotiated

At Teton, we're breaking barriers in the healthcare industry by offering advanced AI solutions that enhance the working lives of nurses and frontline care staff. In response to global nursing shortages, our innovative technology is now being embraced by a rapidly growing number of hospitals and care homes, enabling them to provide more efficient and stress-free patient care.

We are looking for a Customer Success Manager to join our dynamic team in Copenhagen, Denmark. Fluency in Danish and English is a requirement for this role, as many of our current customers are Danish.

So, if you are ready to spend days, afternoons and nights at hospitals and care homes, then take a look!


Key Responsibilities:

  • Manage customer accounts and ensure optimal user experience.

  • Regularly visit end users, establishing strong customer relationships.

  • Play an integral role in the deployment team, onboarding and launching new customers.

  • Leverage your clinical experience to better understand and serve our customers' needs.

  • Provide excellent customer service, resolving issues promptly and professionally.

  • Identify great user stories and feedback to share with the sales and development teams.

  • Contribute to our goal of continually enhancing our product and service based on customer feedback and needs.


Your Profile:

  • You have professional clinical experience, preferably as a nurse.

  • You've excelled in a customer success role, ideally within a technology or software development company.

  • You're passionate about customer satisfaction and account management.

  • You enjoy visiting customers regularly and are committed to understanding their needs.

  • You are adept at onboarding and training new users.

  • You're excited about being part of a team that implements solutions and initiates new customer relationships.

  • Fluent in Danish and English.


What Teton Offers:

We are a growing team of talented individuals with a passion for learning, innovation, and making a difference. If you're looking for a conventional corporate environment, Teton may not be for you. But if you're enthusiastic about driving change, pioneering your field, and creating transformative products, you'll find a home at Teton.

We offer a competitive salary, and all full-time employees are included in our warrant program (stock options). Following our successful second round of funding, we're providing sizable warrant packages. You'll also enjoy a well-equipped office designed to create a great working environment.


Join Our Team:

At Teton, we're looking for teammates who are inspired by our long-term vision and who value entrepreneurship and ownership over a routine job. We're about creating a lasting impact and making a difference in the world. If you're ready to contribute to something bigger and want your work to have meaningful outcomes, we can't wait to meet you. Let's make a difference, together! 😊

For more information or questions please contact us at christian@teton.ai

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Free coffee / tea
Free coffee / tea

Free office snacks
Free office snacks

Social gatherings
Social gatherings

Near public transit
Near public transit

Skill development
Skill development

See all 9 benefits

Working at
Teton

Teton is a fast-growing and well-funded healthcare startup, with a mission to introduce an intelligent assistant to health professionals around the world. We are assembling an ambitious and hardworking team with one goal in mind - to empower Health professionals and elevate patient care using cutting-edge deep learning and computer vision.

Read more about Teton

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