Customer Care Advisor

Salary Competitive

We’re Les Deux, a premium menswear brand that pairs preppy classics with streetwear, and we’re looking for a Customer Care Advisor to join our team at our HQ in Copenhagen in January. 

 

The Role  

As a Customer Care Advisor at Les Deux, you’ll report to our Head of Customer Relations, Sermin, and support the Sales team. You’ll have a central role in the Customer Care team, which consists of four ambitious and service-minded employees. Their mission goes beyond providing excellent service: they care about our customers and advise them in the best possible way to foster trust and build a great relationship. 

Your primary role is to assist in customer service for both B2C and B2B, delivering proactive and immediate support to customers anytime on the channel of their choice. You’ll also assist with coordinating sample displays and organizing client meetings at our HQ in collaboration with our Office Coordinator.    


What you’ll be doing 

  • Responding to customer feedback on Trustpilot and working with the rest of the team to ensure a high TrustScore 

  • Supporting the Head of Customer Relations with customer loyalty, customer relations, and additional sales 

  • Handling customer inquiries by phone, chat, email, and social media platforms such as Facebook and Instagram 

  • Communicating with B2B customers, agents, and sellers to handle orders and returns 

  • Managing communication, packing, and shipping of our samples for Key Accounts 

  • Assisting with client meetings such as preparation of the showroom, catering for sales meetings, and welcoming our clients and guests at our office.  

  • Cultivating an optimistic and inspiring work ethic for your colleagues and team.  

 

What You Offer   

You should be able to work independently and take ownership of your tasks, while also thriving in a collaborative environment. You have a great drive and are highly service-minded, not only toward our customers but also to your colleagues. A great fit doesn’t require years of experience, but it does require a positive mindset and attitude. 

 

  • You’re a social animal who loves to interact with curiosity and interest. Interaction for us means more than responding to questions, it also means that you are interested in the person you’re talking to. 

  • You have excellent communication skills in both Danish and English. Skills in French and German is a great bonus. 

  • You’re open-minded, optimistic, and are ready to tackle any challenge with a great smile and a friendly tone.  

  • When it comes to taking responsibility, you are highly flexible and don’t mind dealing with unplanned tasks. 

  • You’re a team player and dare to take chances. You embody resilience and can reflect upon mistakes respectfully to grow as a team. 


If there are a couple of things from this list that you feel you’re missing, please do apply anyway. A passion for learning and a great personality is just as important to us as experience. 

  

What We Offer   

Les Deux is more than a clothing brand and is founded on three fundamental pillars, each embodying it's values: Entrepreneurship, Community, and Legacy. We remain ambitious, fostering creativity and dreaming big. We prioritize connections, believing in the strength of our community. We stay humble, contribute, and inspire others. 

 Our culture is one of the key reasons that we’ve grown from two people with a side project to an international brand with a team of 100, so retaining a friendly, vibrant, and down-to-earth atmosphere is crucial to us for the future.  

 

We also offer: 

  • Six weeks of vacation each year 

  • Company lunch scheme 

  • Optional pension scheme and Health Insurance 

  • Gym & basketball court at the office 

  • Free workout sessions on Tuesdays with a personal trainer 

  • Friday bars and regular company socials 

  • Great prices on our clothes and accessories  

  • Free fruit, snacks, and most importantly, coffee (our coffee guy recently called our machine “The Ferrari of coffee machines”) 

 

Interested? If the above sounds just like you and you think you’d fit right in, we’d love to hear from you. 

We believe that difference makes us stronger, and encourage everyone to apply regardless of age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation. 

Apply with your CV and a short Cover Letter explaining why you’d be a great fit. We’ll be reviewing applications on an ongoing basis and looking forward to hearing from you! For questions feel free to write to us or give Angelle a call on +45 91 97 81 64. 


For more information or questions please contact us at career@lesdeux.com or phone number 91978164

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 8 benefits

Working at
Les Deux

We’re Les Deux, a premium menswear brand that pairs preppy classics with streetwear based out of our world-class HQ in Copenhagen.   At our foundation are three ideas: we always strive for more and are driven by an entrepreneurial spirit, we make clothing for a community where everyone is welcome, and we improve lives by making a difference to that community. We’ve got an ambitious goal of becoming the world’s most impactful lifestyle brand. It’s a big dream, but just because something is difficult doesn’t mean you shouldn’t try to do it anyway. We believe that through hard work, passion, and dedication, anything is possible.

Read more about Les Deux

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