About Go Autonomous

Go Autonomous is at the forefront of B2B innovation. We introduce the new way enterprises communicate, transact, and work. Our solution suite brings transformative experience and unprecedented efficiency gains in our customers' commercial operations. Simply put, we are building the future of B2B commerce - Autonomous Commerce.

Go Autonomous is trusted by key industrial players in Denmark and abroad. Our headquarters are in the heart of Copenhagen, and amazing colleagues from 15+ countries look forward to meeting you!

To support the introduction and drive the fast-paced adoption of innovative work practices and contribute to our expansion, Go Autonomous is actively seeking a Solution Expert to join our Copenhagen team.

Your Team's Mission

Exemplify the new benchmark of enterprise experience in B2B SaaS.

Your impact

The Solution Expert will be a trusted partner for Go Autonomous' customers. This role is pivotal in ensuring that our customers understand our software solutions and integrate and utilize them effectively within their IT infrastructure. You will be the cornerstone of our their journeys, guiding them through the technical aspects of onboarding and ensuring seamless integration of our services with their existing systems.

You will:

• Serve as a technical advisor and product advocate, providing support and troubleshooting for integration and IT-related inquiries.

• Collaborate with the product development and engineering teams to relay customer feedback and insights regarding the product's technical aspects.

• Coordinate discussions between IT and development teams on the customer's side to ensure seamless integration, focusing on environment connectivity, API specifications, and authentication methods.

• Effectively translate and convert business requirements into specific Go Autonomous integration team development tasks.

• Contribute to the continuous improvement of the onboarding process and customer success initiatives.

  
  

Requirements

We are looking for persons with:

• Minimum of 3 years of customer-facing experience in a technical role, preferably within a SaaS environment.

• Strong understanding of SaaS products and the enterprise software ecosystem.

• Experience with software integration, API management, and enterprise IT infrastructures.

• Excellent verbal and written communication skills in English with the ability to explain technical concepts to a non-technical audience.

• Strong analytical and problem-solving skills, with a keen attention to detail.

  
  

It will be fantastic if you have:

• An obsession with Customer Success: Demonstrated commitment to customer satisfaction and experience, with the ability to go above and beyond to achieve excellent customer service.

• Software development experience.

• Proficiency in additional languages is a plus for supporting global customers.

  
  

In return for your magic, we offer:

• Pension. We care about your future.

• Insurance. We care about you today.

• Mental health support. We care about your well-being now.

• Warrants program. You are welcome to join the club

• Internet and phone coverage. This is a human right.

• Central location. Easy public transport access and friendly workplace.

• Lunch, coffee, snacks, and a Friday bar.

• Social gatherings and fun activities. You can also start your interest club as well.

We urge you to submit your application for any of our positions, even if your qualifications do not align perfectly.

We invite individuals with various perspectives and experiences to join us, as these contributions frequently surpass the usual job expectations, fostering an environment rich in continuous education. Should you be eager to become part of a rapidly expanding company at the forefront of digital innovation for the globe's most progressive firms, we urge you to submit your application for any of our positions, even if your qualifications do not align perfectly.