About Go Autonomous

Go Autonomous is at the forefront of B2B innovation. We introduce the new way enterprises communicate, transact, and work. Our solution suite brings transformative experience and unprecedented efficiency gains in our customers' commercial operations. Simply put, we are building the future of B2B commerce - Autonomous Commerce.

Go Autonomous is trusted by key industrial players in Denmark and abroad. Our headquarters are in the heart of Copenhagen, and amazing colleagues from 15+ countries look forward to meeting you!

To support the introduction and drive the fast-paced adoption of innovative work practices and contribute to our expansion, Go Autonomous is actively seeking a Customer Support Specialist to join our Copenhagen team.

Your Team's Mission

Exemplify the new benchmark of enterprise experience in B2B SaaS.

Your impact

Customer Support Specialist will be a trusted partner for Go Autonomous customers.

We seek a Customer Support Specialist to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems with our products and services. The Specialist may handle a high volume of inbound or outbound calls or face-to-face interactions and should seek to create a positive experience for each end user.

You will:

• Respond to customer queries promptly and accurately via email and in the ticketing system (occasionally calls or chats).

• Help customers use specific features of our products and services.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Update our internal databases with information about technical issues and valuable discussions with customers.

• Share feature requests and effective workarounds with team members.

• Follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share it with our Product, Sales, and Marketing teams.

• Assist in training junior Customer Support Representatives.

  
  

Requirements

We are looking for a candidate with:

• Proven experience as a Customer Support Specialist or similar CS role.

• Excellent communication and problem-solving skills.

• Proficiency in English.

• Multi-tasking abilities.

• Patience when handling tough cases.

• Experience using help desk software and remote support tools.

• Familiarity with our industry's products and services.

It will be fantastic if you have:

• An obsession with Customer Success: Demonstrated commitment to customer satisfaction and experience, with the ability to go above and beyond to achieve excellent customer service.

• Basic IT Knowledge: Familiarity with IT concepts like APIs, CRM, ERP systems, etc.

  
  

In return for your magic, we offer:

• Pension. We care about your future.

• Insurance. We care about you today.

• Mental health support. We care about your well-being now.

• Warrants program. You are welcome to join the club.

• Internet and phone coverage. This is a human right.

• Central location. Easy public transport access and friendly workplace.

• Lunch, coffee, snacks, and a Friday bar.

• Social gatherings and fun activities. You can also start your interest club as well.

We urge you to apply for any of our positions, even if your qualifications do not perfectly match.

We invite individuals with various perspectives and experiences to join us, as these contributions frequently surpass the usual job expectations, fostering an environment rich in continuous education. Should you be eager to become part of a rapidly expanding company at the forefront of digital innovation for the globe's most progressive firms, we urge you to submit your application for any of our positions, even if your qualifications do not perfectly align.