Hey recent high school graduates and young explorers of Denmark 🇩🇰! Taking a gap year or just wrapping up your studies and wondering how to kickstart an amazing journey? No experience? No worries! Klar in Copenhagen welcomes all eager learners, looking to make meaningful connections, gain real-world experience, and earn as they delve into the world of e-commerce.

Are you the enthusiastic voice that can make Klar's customers feel special and understood? 😊⭐️ Even if you're new to the workforce, if you have a knack for connecting with people and making them feel valued, we're on the lookout for you 🫵

Located in the heart of Copenhagen 🇩🇰 (well, Valby to be precise, then Norrebrø from December onwards 😇), we are a team buzzing with energy and ideas. At Klar, we are not just any e-commerce company. We are the architects behind the curtain, bringing you the finest windows and doors with a dash of digital excellence. Imagine shopping for windows and doors online without the hassle. That's what we do! Our web platform is like no other, and it has won awards to prove it. We make buying windows and doors a breeze, saving you both time and money.

As a Customer Support Specialist - Danish speaking, you will not just be answering phone calls, emails, and social media messages – you will be the go-to person for our customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care.

But it's not just about solving problems - it's about creating positive and memorable interactions. You will be the clear and empathetic communicator who ensures that every customer feels understood and appreciated whenever they reach out to us.

✅ Assignments on your to-do lists 💯

• Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard

• Address customer inquiries through additional channels, including emails and social media messages

• Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively

• Communicate clearly and empathetically, ensuring customers feel understood and appreciated in every interaction

⭐️ For you to be a success in Klar, you'll need to have the following skills:

• No previous experience is required 

• Customer centric in your bones 🦴 🧬

• Strong communication skills - you speak and write Danish at native level 🇩🇰 and English on a high level

• Proactive approach, friendly, helpful and a great teammate 

• Thrives in the scale-up environment

• Work structured and disciplined around your tasks and deadlines

• Love to question the status quo and try different solutions, even if you fail at first

• On the nice-to-list: if you speak and write in either Swedish 🇸🇪 or Norwegian 🇳🇴

👏🏻 We offer:

• Biannual trips to Estonia. Think smoke sauna, pine forests, cheap craft beer 🍻

• 5 weeks of vacation 🏝

• 1 Care Day each quarter - a day JUST for you where you can do whatever you would like to 💙

• Pension - partly paid for by Klar 💰

• Possibility to work from our sister offices from time to time (only if you want to). Klar will cover the plane tickets Copenhagen, Stockholm, Tartu or Tallinn ✈️

• An opportunity to have a significant influence on your work and the business in general (we are very open to change) 💡

• Lunch - partly paid for by Klar 🌮

• An informal and positive workspace that likes to joke around 🤪

• A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn’t care 🚀

• Unforgettable team events and company parties twice a year (all Klar heroes together 🦸🏼🥂🦸‍♂️ ) 

When are you "Klar"?

ASAP would be nice. But we are also realistic - so we are waiting for the right candidate 🏃‍♀️💨

Ready to sprinkle positivity and make our customers' day, every day?