Simplyture is a software company based in Copenhagen, Denmark, that is on the lookout for new talent. If you currently live in Denmark or are interested in moving here in the near future and want to work in a dynamic and growing company, we have the opportunity for you!

Are you eager to be part of something big and innovative? At Simplyture, we are revolutionising the mobility and parking industry with cutting-edge technology. Our company is currently present in five countries with over 40 employees and partners, and we are continuously expanding.

Our platform operates in the cloud, manages millions of parking transactions monthly, and processes thousands of payments daily. We are continuously improving our platform, adding new features, and pushing the current boundaries. Our goal every day is to enhance the user experience of clients who use our system and simplify the parking industry, offering digital and easy-to-use solutions for everyone.

ABOUT YOU

We're in search of a motivated and skilled Customer Support Specialist to join our dynamic customer support team. As a Customer Support Specialist, you will play a pivotal role in managing customer interactions and providing solutions related to our smart parking technology. This role involves handling front-line queries, maintaining our knowledge base, managing FAQs, and ensuring smooth customer experiences. We're looking for someone with a good technical foundation, exceptional problem-solving skills, and outstanding communication abilities.

WHAT WE OFFER

• Opportunity for personal and professional growth

• A fun, inclusive, international, and multicultural team

• Office in the centre of Copenhagen easily reachable by public transport

• Healthy lunch at a canteen

• Games, events, and group activities

• Competitive salary and working conditions according to the Nordic model

RESPONSIBILITIES:

• Deliver responsive customer support for inquiries regarding our smart parking solutions.

• Manage and address front-line issues related to the use of our transactional systems, payment processes, and integration with third-party vendors.

• Coordinate solutions for hardware-related matters connected to cameras, sensors, and payment machines.

• Collaborate effectively with cross-functional teams, including developers and product managers, to address and resolve straightforward technical issues.

• Document and monitor support cases, providing consistent and timely updates during the troubleshooting process.

• Conduct comprehensive analyses of customer concerns to identify underlying causes and implement suitable solutions.

• Offer guidance and training to customers and internal teams on our support processes and tools

• Actively contribute to improving support tools and processes, and to the development and implementation of enhancements to streamline customer interactions and issue resolution.

• Regular reporting on key performance indicators (KPIs) to assess the effectiveness of the customer support function.

• Stay informed about industry trends, best practices, and emerging technologies related to customer support and smart parking solutions.

QUALIFICATIONS:

• 3+ years of previous experience in a customer-facing service role, preferably in the parking or mobility sector.

• Capacity to explain intricate technical concepts to non-technical stakeholders.

• Fluent in Danish and English, both written and verbal.

• Familiarity with transactional systems, payment processing, and integration with third-party vendors.

• Basic understanding of hardware components integral to smart parking solutions, such as cameras, sensors, and payment machines.

• Proficient at promptly resolving technical issues and troubleshooting effectively.

• Exhibit strong problem-solving skills, especially when under pressure.

• Capable of working independently as well as collaboratively within a team environment.

• Attentive to detail, with exceptional organizational and documentation competencies.

• Experience with support ticketing systems, preferably FreshDesk.

• Certifications or training related to pertinent technologies or systems are a bonus.

• You can identify yourself with our company values: customer centric, teamwork, integrity and excellence, which is the core of Simplyture and the people who are part of the team.

If you're enthusiastic about technology, adept at finding solutions, and have a keen attention to detail, we encourage you to apply for this exciting position. Join our team and play a pivotal role in the triumph of our smart parking solution by delivering top-quality customer support and ensuring remarkable user experiences.

Applications are reviewed continuously to ensure an effective process - we are excited to hear from you!

Please see more about Simplyture here: http://simplyture.com/