Simplyture is a software company based in Copenhagen, Denmark, that is on the lookout for new talent. If you want to work in a dynamic and growing company, we have the opportunity for you!

Are you eager to be part of something big and innovative? At Simplyture, we are revolutionizing the mobility and parking industry with cutting-edge technology. Our company is currently present in five countries with over 40 employees and partners, and we are continuously expanding. If you are a Technical Account Manager (TAM) or similar and are looking for a new challenge, this might be the opportunity for you.

We are a team of seven Technical Account Managers, Customer Supporters, and Technicians who are running Simplyture Operations. At Simplyture, we value your opinion, and ability to self-manage and make decisions. You will not simply be part of the flock, but part of taking the Operations team to new heights and helping us define the next steps.

Do you enjoy...?

• Working on various types of projects and with a portfolio of customers

• Having end-to-end responsibility for the project implementation and ongoing customer relationship.

• Working closely with customers to ensure their needs are met across different aspects of the business.

• Collaborate with internal teams (product management, sales team, engineering, etc.) to enhance our product and ensure a smooth implementation and post-support.

• Being the bridge between customers and internal teams to facilitate effective communication and build strong customer relationships.

• Staying up-to-date with industry trends, technology, and the competitive landscape

What we offer:

• Opportunity for personal and professional growth in a fast-paced scale-up environment

• Passionate leadership that truly cares and focuses on coaching you to advance in your role

• A fun, inclusive, international, and multicultural team

• Office in the center of Copenhagen easily reachable by public transport

• Healthy lunch at a canteen

• Games, events, and social activities

• Competitive salary and working conditions according to the Nordic model

Your responsibilities

• Collaborate and communicate with customers on a regular basis and act as the primary point of contact for customers during the implementation and ongoing technical support.

• Understand customer requirements and tailor solutions that align with the capabilities of our product.

• Oversee the implementation process, ensuring it aligns with project timelines and objectives

• Identify opportunities for upselling and cross-selling additional products or features.

• Collaborate with the sales teams to provide technical expertise during the sales process

• Address technical issues, inquiries, and troubleshooting requests promptly

• Provide end-to-end support, from initial sales support to ongoing customer support to building a strong relationship with customers.

Requirements

• 3+ years of experience or equivalent from a similar role

• Experienced in building and maintaining strong customer relationships

• Experienced in project management and managing an implementation end-to-end

• Strong in communicating with people at all levels and backgrounds

• Technical flair and the capability to solve complex technical problems efficiently

• Fluent in Danish and English, both spoken and written

• You can identify yourself with our company values: customer-centric, teamwork, integrity, and excellence, which are the core of Simplyture and the people who are part of the team.

Applications are reviewed continuously to ensure an effective process - we are excited to hear from you!

Please see more about Simplyture on our website.