Technical Support

Salary Competitive

Due to the successful funding of the Heka product, we are looking for a hands-on new colleague who can support and develop our technical VR product for the treatment of Schizophrenia and Eating Disorders.

 

The Heka product is being spun off as a new company. You will be working in a new start-up environment with five colleagues, given that we are looking for a person who is:

  • Comfortable working in a fast-paced start-up environment.

  • Goal-oriented & organized.

  • Service-minded.

  • Self-motivated.

  • Can work as part of a team and alone.

  • Preferably has experience in software quality assurance and testing.


You will have experience from a variety of backgrounds. Either a hardware specialist or a healthcare technical expert.

 

Role Responsibility and Tasks in detail

You will be technically supporting the Heka product and further developing the product in terms of hardware and user experience.


Key Work Areas

  • First-line support for technical queries.

  • Installations and technical support (on-site as needed).

  • Research and Development of appropriate hardware and tools.

  • Technical training for client Clinical Teams.

  • Supporting the Challenge team on technical matters.

  • Comprehensive Testing: Conduct thorough testing of software applications to identify and report defects, inconsistencies, and usability issues.

  • Defect Identification: Methodically identify, document, and prioritize software defects, working closely with developers to facilitate prompt resolutions.

  • Documentation: Document testing processes and technical issues. Continuously update technical documents to reflect any changes or improvements in the software.

  • Client Communication: Maintain open and effective communication with clients to understand their feedback, concerns, and requirements, ensuring a strong client relationship.

For more information or questions please contact us at Katalin@hekavr.com

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Free office snacks
Free office snacks

Social gatherings
Social gatherings

Free coffee / tea
Free coffee / tea

Working at
Heka VR

HEKA VR is a visual platform that enables Avatar Therapy, which is a form of psychotherapy, to be conducted in a Virtual Reality setting. VR-based avatar therapy combines psychology and virtual reality technology to provide transformative interventions for mental health disorders. Grounded in research, this therapy utilises virtual reality and avatars to create immersive experiences. Through the concept of embodiment, individuals psychologically connect with their avatars, leading to significant changes in thoughts and behaviours. In schizophrenia, avatar therapy helps patients gain control over auditory hallucinations, but avatar therapy holds promise for improving mental health outcomes among patients with eating disorders, PTSD, bipolar disorder, borderline disorder, severe depression and many more.

Read more about Heka VR

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