Inbound Sales Coordinator (full-time, remote-friendly)

ABOUT 

Founded in Copenhagen in 2017, LifeX is a rapidly-growing co-living company whose vision is to make anyone feel at home, anywhere in the world. In almost 5 years, we have grown to operate over 700 rooms across 260+ shared and private apartments in Copenhagen, Oslo, Berlin, Munich, Paris, London, Halle and Aarhus.

At LifeX, we are driven by our purpose and desire to shape the future of living. We believe in giving people more time for great experiences through flexible, designed and community-centric family-style living. With a world in constant movement, shaped by increased global mobility, we find inspiration in today’s modern challenges and offer a home and a place of belonging for a more tolerant and sustainable world. 

JOB DESCRIPTION 

We are looking for a full-time inbound sales coordinator with strong analytical skills and the aspiration to bring our sales team to the next level.  As part of our bookings team, you will be the first point of contact for new tenants applying to live in a LifeX apartment, introducing them to our housing concept over the phone or on a video call and handling all (e-mail) contact afterwards. As a coordinator, you also ensure that the entire booking process from when a potential tenant signs up until the moment the tenant moves in runs smoothly and you are constantly looking for opportunities to optimize processes and become more efficient. 

We have an amazing office in Copenhagen, but we are a remote-friendly company, so you also have the opportunity to work from wherever you are - or want to be.  

WHAT WILL YOU BE DOING 

Inbound sales responsibilities (50%):

• Reach out to potential new members who have signed up on our website by phone and e-mail.

• Conduct (video) calls with potential new members to:

  • Promote LifeX’s mission and values and excite applicants about joining the LifeX community

  • Provide support to help new tenants find their ideal home and guide them  through the process smoothly

• Set up and send out rental contracts and coordinate with our local Community and Operations Team on the ground to ensure a smooth handover.

• Handle all incoming email enquiries from housing listing portals and keep our listings up to date.

Bookings coordinator responsibilities (50%):

• Set up our rooms and apartments in our in-house built booking system and make sure all information is kept up to date. 

• Work with our product team to improve the booking system. 

• Plan and coordinate all sales efforts within the team, making sure that we have everything in place to reach our occupancy goals. 

• Monitor our sales pipeline, gathering and streamlining data and constantly determining strategies to improve lead handling and conversions.

• Determine how to prioritize vacant rooms based on a number of competing objectives and communicate this priority to the bookings team.

• Identify the performance of new and existing inventory through the bookings process and communicate this with marketing to ensure congruity with lead generation efforts.

• Improve internal and external processes by trying out new methods, tools or structures to make our sales setup scalable.

WHAT WILL YOU NEED TO SUCCEED  

• Strong analytical skills and the ability to think strategically. You see problems before they appear,  also when these occur outside of your own area.

• Excellent communication, time management and organizational skills. You need to be able to juggle multiple tasks and manage a lot of information coming at you from various channels. You thrive in chaos but you are also always looking for ways to structure and organize.

• You are not afraid of picking up the phone and talking to people from all over the world. You can make anyone feel comfortable and welcome with your service-oriented, enthusiastic and sincere personality (1-2 years of inbound or outbound sales experience or a customer facing role is a plus).

• You are a creative problem solver. You are resourceful and like to use technical solutions to make your job (and that of others) easier and scalable. You never do a tedious manual task twice if there is a way to automate it.

• Ambition to succeed and self-motivator. Working in a startup means that not all processes are defined yet and you will need to be hands-on from the start.

• You like to wear different hats, learn quickly and independently (Google is your best friend) and you are not afraid of making mistakes. At LifeX we have flat hierarchies and expect you to prioritize your tasks yourself and ask for help when needed.

• Good computer skills and the ability to pick up new tools. At LifeX we use a lot of different tools and platforms to collaborate and optimize our processes.  It’s a plus if you already know your way around Hubspot.

• Fluent in written and spoken English (a must!). Danish, German and/or French is a plus.

PERKS

• You will be joining a young and social team of 24 individuals from 15+ nationalities based in 7  different countries who believe well-being, happiness and fun at work are the foundations for connection, support and engagement. 

• A flexible working environment and a coworking office in Copenhagen and the opportunity to work from home several times per week based on your needs.

• Tech setup including laptop and professional headset.

• Healthy lunch, fruits, snacks, coffee & tea.

• Regular team events and social activities.  

RECRUITMENT PROCESS 

1. Send your CV and application expressing your interest and drive.

2. A short call to ensure our expectations are aligned.

3. First interview & role play (video call) with our Head of Tenant Acquisition.

4. Second interview (if possible at the office, otherwise over video) with our co-founder and meet the team. 

5. If we are the right fit and our expectations are aligned, then we will make you an offer.