Do you have a passion for helping others and an interest in technology? Then look no further. This role could be your next career move.

Our Customer Success Team is looking for a service-minded and result-oriented person to fill the role of Technical Support Specialist (Level 2)!

The Role

As a Technical Support Specialist (Level 2) you will be a key employee in the Customer Success Team, where your daily work ensures our clients the best possible customer service experience with Clerk.io. You will be the bridge between our AI technology and both current and potential customers when they have urgent inquiries about our products and services.

You will be the positive and helpful person our customers talk to, and it is natural for you to provide high-quality customer service and make sure that the customers are satisfied and happy.

Responsibilities:

• Supporting and maximizing customers' success with Clerk.io's software.

• Answering requests in regard to implementation, adaption, use cases, and tech challenges.

• Talking to existing customers and helping them get the most out of their investment in Clerk.io's software.

• Managing support chats, recording video explanations, and answering video calls. Basically: Making the customers and people with inquiries as happy and enlightened as possible, making sure that any technical issue they were facing is resolved in the best possible way.

We are looking for a talent with the following skills:

• Tech-Savvy and eager to learn even more.

• You have previously worked with Coding and have skills in the following: JS, PHP, HTML, CSS, etc.

• While working with Coding you have developed superb analytical skills and have experience with testing and debugging.

• You are used to handling several customers at the same time and have excellent time and task management skills with great attention to detail.

• You are a unique communicator who loves to listen and help others.

• You are used to working in the client’s production, test, and development environments and you understand how to navigate this in a professional manner.

• You have experience with customer service or support - preferably within technical support or Telco. 

• Previous experience in a SaaS environment will be considered a plus.

• You thrive in a dynamic environment, and you are good at multitasking.

• You are fluent in English and in Danish or alternatively Italian.

Our offer :

• Get to know your colleagues and socialize with Friday bars, company events, and more team bonding opportunities.

• Enjoy your breaks with a selection of fruit, snacks, and drinks.

• Forget about carrying heavy bags full of equipment every day: get your own company laptop and all the hardware you may need.

• Take advantage of special gym and restaurant discounts.

• An exciting environment that pushes your professional growth.

Interview process:

• Apply for the position with your CV.

• Preliminary phone call with the Talent department.

• Task assignment and follow-up task review with our Hiring Manager.

• Meet’n’greet with the team – your future colleagues.