Based in Copenhagen, MXNEY is a VC-backed fintech company providing financial services and strategic advice for E-commerce businesses in several European markets. We are the trusted financial home and advisor for businesses operating within the E-commerce space, offering a range of services from funding and payment solutions to growth plans and tailored marketing insights.
We are seeking a motivated and detail-oriented Onboarding Specialist to join our team at MXNEY. As an Onboarding Specialist, you will play a crucial role in ensuring a seamless onboarding experience for our portfolio clients, facilitating their successful integration and utilization of MXNEY's products and services. Your primary responsibility will be to guide and support new clients throughout their onboarding journey, ensuring they receive the necessary assistance and resources to maximize their partnership with MXNEY.
Collaborate closely with clients to understand their specific needs, goals, and business requirements during the onboarding process.
Serve as the main point of contact for clients, building and maintaining strong relationships to facilitate open communication and ensure customer satisfaction.
Guide clients through the onboarding process, providing them with support on MXNEY's products and services.
Work closely with cross-functional teams, including sales, product, and development, to ensure a smooth onboarding experience and seamless integration for clients.
Analyze client data and usage patterns to identify opportunities for optimizing their partnership with MXNEY and increasing their success.
Develop and execute onboarding strategies and plans
Monitor key performance indicators (KPIs) to measure client onboarding success and identify areas for improvement or additional support.
Previous experience in a customer success, onboarding, or similar role within the fintech, E-commerce, or related industry.
Excellent communication and interpersonal skills, enabling you to establish rapport with clients and effectively convey complex information.
Fluent in English, both oral and written. Proficiency in additional languages is a plus.
Proactive mindset with the ability to work independently and manage multiple client onboarding projects simultaneously.
Exceptional problem-solving and decision-making abilities, with a focus on finding effective solutions for client needs.
Familiarity with E-commerce, marketing, or technology products is preferred.
A passion for providing exceptional customer experiences and a genuine desire to help clients succeed.
If you are a customer-centric individual looking to make a positive impact by ensuring the successful onboarding of our portfolio clients, we invite you to apply for the role of Onboarding Specialist at MXNEY. Join our dynamic team and contribute to our mission of empowering E-commerce businesses with our innovative financial services. This is a full-time position based in Copenhagen.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.
Peckish after lunch? We got your back with soft drinks, treats and fruit.