Join Ideanote, a B2B SaaS platform that empowers teams to innovate faster and efficiently by making it easy to collect, develop, and act on ideas. As an Onboarding Specialist, you'll drive customer success by guiding new clients through onboarding, adoption, and retention.
Responsibilities:
Onboard new customers with guidance, best practices, and answers to questions
Provide enterprise customers with launch and optimization advice based on best practices
Track customer satisfaction and onboarding progress
Nurture relationships with successful clients, provide support, and make product recommendations
Automate routine tasks through content creation (e.g. guides, support articles, videos, etc.)
Qualifications:
Excellent people skills: genuine, warm, curious, engaging, friendly, and empathetic
Experience with international account management (SMB to Enterprise) and leading meetings
Strong verbal and written communication skills
Fluent in English, additional languages a plus
Experience in management or innovation consulting are a plus
Keen business sense, able to understand customer objectives and measure Ideanote's impact
Excited to dive into technical details and understand customer needs
Organized with good, project, and time management skills
Technically minded, able to explain complex functionality in a compelling and easy-to-understand way
Ability to write helpful FAQ articles, record videos, and create basic screenshots and illustrations
We offer:
Salaried full-time position
100% remote work and flexible hours
25 days of paid vacation, plus an extra day on your birthday
Monthly stipend for remote work expenses, Oculus VR equipment for virtual meetings
Social events and team building opportunities
Opportunities for growth and impact as an Onboarding Specialist
Join a small team solving big problems in business innovation and a cozy Nordic vibe.
Note: Danish work authorization or EU freelancing business might be required depending on the country of employment.
Perks and benefits
This job comes with several perks and benefits
Free lunch
Enjoy a free catered lunch with your colleagues, every day.
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Skill development
We want to take you from good to great.
Daily allowance
Chai latte, scrambled eggs or baos? We cover your expenses so you can stay fully fueled when traveling with work.
Working at
Ideanote
