Join Ideanote, a B2B SaaS platform that empowers teams to innovate faster and efficiently by making it easy to collect, develop, and act on ideas. As an Onboarding Specialist, you'll drive customer success by guiding new clients through onboarding, adoption, and retention.

Responsibilities:

• Onboard new customers with guidance, best practices, and answers to questions

• Provide enterprise customers with launch and optimization advice based on best practices

• Track customer satisfaction and onboarding progress

• Nurture relationships with successful clients, provide support, and make product recommendations

• Automate routine tasks through content creation (e.g. guides, support articles, videos, etc.)

Qualifications:

• Excellent people skills: genuine, warm, curious, engaging, friendly, and empathetic

• Experience with international account management (SMB to Enterprise) and leading meetings

• Strong verbal and written communication skills

• Fluent in English, additional languages a plus

• Experience in management or innovation consulting are a plus

• Keen business sense, able to understand customer objectives and measure Ideanote's impact

• Excited to dive into technical details and understand customer needs

• Organized with good, project, and time management skills

• Technically minded, able to explain complex functionality in a compelling and easy-to-understand way

• Ability to write helpful FAQ articles, record videos, and create basic screenshots and illustrations

We offer:

• Salaried full-time position

• 100% remote work and flexible hours

• 25 days of paid vacation, plus an extra day on your birthday

• Monthly stipend for remote work expenses, Oculus VR equipment for virtual meetings

• Social events and team building opportunities

• Opportunities for growth and impact as an Onboarding Specialist

Join a small team solving big problems in business innovation and a cozy Nordic vibe.

Note: Danish work authorization or EU freelancing business might be required depending on the country of employment.