Mission

We are on a mission to improve the quality of human interactions through shared screens. Our solutions empower people to share, learn and connect on equal footing, no matter their device type, both locally and hybrid. We want to become the most agnostic and easy-to-use screen solution for people in organizations. We support this through our combined offering of screen sharing, video conferencing, and digital signage - all managed by our cloud solution. Our priority is to create a better environment for learning, sharing and creating via screens by supporting every use-case and integration with the most commonly used professional tools for screens.

We are seeking a part time highly motivated and tech-savvy IT Assistant to join our team at Airtame. As an IT Assistant you will be responsible for providing day-to-day IT support to our team members, you will troubleshoot basic technical issues, and play a central role in onboarding/offboarding employees.

Responsibilities:

• Provide Tier 1 support to Airtame team members on basic technical issues such as password reset, access issues, and software/hardware troubleshooting

• Manage our SSO-system (OneLogin) to administer user accounts and access

• Respond promptly to support requests via Slack and other communication channels

• Utilize and administer our Google Workspace

• Support our GDPR compliance and compliance administration

• Create and update user-friendly documentation for common technical issues in Notion

• Manage on/offboarding (including handling of devices) and user access management

• Support the procurement and management of software including internal compliance 

• Support the security awareness of employees

• Manage the internal infrastructure in the office (e.g. wifi, security cameras)

Requirements:

• Basic knowledge of IT systems, software and hardware

• Strong communication and interpersonal skills. English is our working language.

• Ability to work independently and as part of a team

• Service minded and want to help others 

• Familiarity with any of our existing tools like OneLogin, Slack, Google Workspace, Notion, and Jira is a plus

As a person you might recognize yourself as someone with a can-do attitude, who enjoys learning new things and solving problems. You are naturally efficient and therefore strive to automate repetitive tasks wherever possible to make work easy and seamless - not just for yourself. For this part-time position, we need you to be able to commit around 15 hours per week. If you are looking to gain valuable experience in the field of IT support and enjoy working in a collaborative tech environment, we encourage you to submit your application.

We are currently moving into a brand new office and will start reviewing your application when we have our feet on the ground. Please expect an answer from us towards the end of March.

Benefits

• You will join an innovative company that values an open culture where you can see your ideas put into action 

• Positive work-life balance and work environment and opportunity to work hybrid.

• Daily catered lunch, drinks, snacks, and great coffee.

• Perfect office location in the heart of Copenhagen.

Why Airtame

At Airtame we believe that shared screens have an immense impact on making environments better for learning and collaborating. Our platform empowers users to share, learn and connect on equal footing - no matter their device type. We embrace this inclusion and collaboration inside our workplace too. Here, we’re crafting a community where you belong as an equal and are encouraged to bring your whole self to work each day. 

What our employment decisions are NOT based on

Race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, family or parental status, protected veteran status, genetic information, or any other legally protected classification or status. And we will not tolerate discrimination or harassment.

What our employment decisions ARE based on

Business needs, job requirements, individual qualifications, and candidates potential for growing with Airtame.