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Customer Success Manager - Nordics

Salary Competitive

Are you a proactive listener with a strong customer oriented approach that ensures customer loyalty? Do you enjoy building close long-term customer relationships? Can you easily juggle both new and existing customers?  

If your answer is YES! to all the questions above - this role is for you.

The role:

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within Nordic markets. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

Your responsibilities:

  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

  • Manage your own portfolio, on average 250 clients/year

  • Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams.

  • Successfully discover new revenue opportunities.

  • Increase renewal rates and reduce churn.

  • Ensure the customer utilizes their paid subscription fully.

  • Develop strong relationships with our internal teams to support your accounts.

  • Client meetings will be performed online and face to face.

  • Responsible for key customer success metrics, including QBR, Pipeline generation, churn, and NPS.

Qualifications and personal skills:

  • Great written and oral presentation skills in Danish/Swedish/Norwegian and English.

  • Knowledgeable regarding trends in the SaaS industry for the Norwegian market.

  • Living in Denmark or willing to move here.

  • Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role.

  • Knowledge of customer success processes.

  • Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.

  • Basic knowledge of pipeline management and account strategy.

  • Ability to build and maintain strong relationships with multiple stakeholders.

  • Excellent communication and negotiation skills.

  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

  • High computer literacy and ability to learn new software.

  • Experience with coding is NOT mandatory, however basic knowledge of any of the following programming languages - Python, PHP, HTML, CSS, or Javascript - can represent a bonus.

  • Highly organized and able to multitask.

  • Self-driven and proactive nature.

We offer:

  • A fixed monthly salary with commission.

  • Opportunity to grow within the company.

  • All the training on Clerk.io software, products, and our systems that you need.

  • An exciting, motivating, social, and international environment.

  • Company events like Friday bars, Summer and Christmas parties & team trips.

Interview process:

  • Apply for the position with your CV.

  • Preliminary phone interview with our Talent Department.

  • Task review and presentation with our team.

  • Culture chat with the Hiring Manager.

...Successful? A warm welcome to Clerk.io!

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 8 benefits

Working at

"We are continuously looking for ways to improve our recruitment process and employee satisfaction. We are very proud of our eNPS score (employee satisfaction) with an average of above 65! In Clerk.io, we have a dynamic environment, where everyone is working passionately for our shared success. Our employees are coming from all over the world, so you will find a very international and diverse culture. We take care of our international Clerklings as being in a new country can be difficult. It is important to me that we build up a nice and healthy culture here. We believe in great responsibility, flexible working hours and healthy work balances, where everyone should feel welcome - we call that: the Clerk family vibe. The employees in Clerk.io are helping each other a lot and like being social together. In addition to being professional about our work, we are celebrating national days, enjoying Friday bars, having themed days and partying together. We value to be a workplace where the employees can thrive and think it is awesome to be a part of - both socially and professionally." - Majbritt, Head of HR, People & Culture. Life is Short, so Work Somewhere Nice! We strongly believe that it is important to focus on our employees' well-being, transparency to the management team and employee involvement. Being one of Copenhagen's fastest growing tech companies, the People & Culture department plays a significant role at Clerk.io. In this department, we are not only working hard to hire the right talents, we are also focusing on retaining and developing our already hired talents. We listen to our employees and have implemented various initiatives based on their feedback such as: career paths, team building activities, improved onboarding days, workshops, colleague contests and much more.

Read more about Clerk.io

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