Are you a proactive listener with a strong customer oriented approach that ensures customer loyalty? Do you enjoy building close long-term customer relationships? Can you easily juggle both new and existing customers?  

If your answer is YES! to all the questions above - this role is for you.

The role:

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within Nordic markets. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

Your responsibilities:

• Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

• Manage your own portfolio, on average 250 clients/year

• Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams.

• Successfully discover new revenue opportunities.

• Increase renewal rates and reduce churn.

• Ensure the customer utilizes their paid subscription fully.

• Develop strong relationships with our internal teams to support your accounts.

• Client meetings will be performed online and face to face.

• Responsible for key customer success metrics, including QBR, Pipeline generation, churn, and NPS.

Qualifications and personal skills:

• Great written and oral presentation skills in Danish/Swedish/Norwegian and English.

• Knowledgeable regarding trends in the SaaS industry for the Norwegian market.

• Living in Denmark or willing to move here.

• Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role.

• Knowledge of customer success processes.

• Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.

• Basic knowledge of pipeline management and account strategy.

• Ability to build and maintain strong relationships with multiple stakeholders.

• Excellent communication and negotiation skills.

• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

• High computer literacy and ability to learn new software.

• Experience with coding is NOT mandatory, however basic knowledge of any of the following programming languages - Python, PHP, HTML, CSS, or Javascript - can represent a bonus.

• Highly organized and able to multitask.

• Self-driven and proactive nature.

We offer:

• A fixed monthly salary with commission.

• Opportunity to grow within the company.

• All the training on Clerk.io software, products, and our systems that you need.

• An exciting, motivating, social, and international environment.

• Company events like Friday bars, Summer and Christmas parties & team trips.

Interview process:

• Apply for the position with your CV.

• Preliminary phone interview with our Talent Department.

• Task review and presentation with our team.

• Culture chat with the Hiring Manager.

...Successful? A warm welcome to Clerk.io!