Customer Success Manager - Denmark

Salary Competitive

Are you a proactive listener with a strong customer oriented approach that ensures customer loyalty? Do you enjoy building close long-term customer relationships? Can you easily juggle both new and existing customers?  

If your answer is YES! to all the questions above - this role is for you.


The role:

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the Danish market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.


Your responsibilities:

  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

  • Manage your own portfolio, on average 250 clients/year

  • Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams.

  • Successfully discover new revenue opportunities.

  • Increase renewal rates and reduce churn.

  • Ensure the customer utilizes their paid subscription fully.

  • Develop strong relationships with our internal teams to support your accounts.

  • Client meetings will be performed online and face to face.

  • Responsible for key customer success metrics, including QBR, Pipeline generation, churn, and NPS.


Qualifications and personal skills:

  • Great written and oral presentation skills in Danish, and English.

  • Living in Denmark or willing to move here.

  • Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role.

  • Knowledge of customer success processes.

  • Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.

  • Basic knowledge of pipeline management and account strategy.

  • Ability to build and maintain strong relationships with multiple stakeholders.

  • Excellent communication and negotiation skills.

  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

  • High computer literacy and ability to learn new software.

  • Experience with coding is NOT mandatory, however basic knowledge of any of the following programming languages - Python, PHP, HTML, CSS, or Javascript - can represent a bonus.

  • Highly organized and able to multitask.

  • Self-driven and proactive nature.


We offer:

  • A fixed monthly salary with commission

  • Opportunity to grow within the company.

  • All the training on Clerk.io software, products, and our systems that you need.

  • An exciting, motivating, social, and international environment.

  • Company events like Friday bars, Summer and Christmas parties & team trips.


Interview process:

  • Apply for the position with your CV.

  • Preliminary phone interview with our Talent Department.

  • Task review and presentation with our team.

  • Culture chat with the Hiring Manager.

.

..Successful? A warm welcome to Clerk.io!


Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Near public transit
Near public transit

Social gatherings
Social gatherings

Free office snacks
Free office snacks

Free friday beers
Free friday beers

Skill development
Skill development

See all 9 benefits

Working at
Clerk.io

Clerk.io is a Predictive AI platform for e-commerce that connects people & products at every step of the customer journey. Thanks to machine learning and generative AI, we are shaping the next big e-commerce revolution by delivering tech that helps businesses bring the right products to the right customers. We love our employees just as much as we value our customers: at Clerk you will find a hub where exchanging ideas is not only welcomed but encouraged. That's also why we offer a variety of opportunities for our team members to develop their skills and advance their careers, from workshops to career reviews. We know that when you grow, Clerk grows with you.

Read more about Clerk.io

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