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Are you a proactive listener with a strong customer oriented approach that ensures customer loyalty? Do you enjoy building close long-term customer relationships? Can you easily juggle both new and existing customers?
If your answer is YES! to all the questions above - this role is for you.
As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the Danish market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.
Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them
Manage your own portfolio, on average 250 clients/year
Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams.
Successfully discover new revenue opportunities.
Increase renewal rates and reduce churn.
Ensure the customer utilizes their paid subscription fully.
Develop strong relationships with our internal teams to support your accounts.
Client meetings will be performed online and face to face.
Responsible for key customer success metrics, including QBR, Pipeline generation, churn, and NPS.
Great written and oral presentation skills in Danish, and English.
Living in Denmark or willing to move here.
Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role.
Knowledge of customer success processes.
Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.
Basic knowledge of pipeline management and account strategy.
Ability to build and maintain strong relationships with multiple stakeholders.
Excellent communication and negotiation skills.
Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
High computer literacy and ability to learn new software.
Highly organized and able to multitask.
Self-driven and proactive nature.
A fixed monthly salary with commission
Opportunity to grow within the company.
All the training on Clerk.io software, products, and our systems that you need.
An exciting, motivating, social, and international environment.
Company events like Friday bars, Summer and Christmas parties & team trips.
Apply for the position with your CV.
Preliminary phone interview with our Talent Department.
Task review and presentation with our team.
Culture chat with the Hiring Manager.
..Successful? A warm welcome to Clerk.io!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.