🔥 Big announcement 🔥 New owners and vision for The Hub. Click here to read the full story.
Job Title: Junior Customer Success Manager (Operations & Technical Support)
We’re on a mission to help sales and marketing teams to be more effective via better account targeting. Because even the perfect message falls flat if you send it to the wrong company!
Ocean.io does things no other prospecting data company can: we use AI to tell our customers what type of companies they should pursue for best results, and then bring them every matching business on earth. In tests, our AI-built target lists outperform even hand-picked lists in every way that can be measured.
About the Role
We are looking for a Junior Customer Success Manager to join our growing team. The ideal candidate will have strong technical and operational skills, a passion for helping customers, and the drive to succeed in a fast-paced environment.
Provide technical support to customers through phone, email, and chat
Troubleshoot technical issues and identify solutions in a timely manner
Manage customer relationships and resolve customer issues proactively
Ensure customer satisfaction and retention through proactive communication and engagement
Collaborate with cross-functional teams to resolve customer issues
Monitor customer health and proactively identify potential issues
Continuously improve processes and workflows to improve customer experience
6 months of experience in customer success, technical support, or a related field
Strong technical aptitude and experience with softwares such as Hubspot, Intercom & Zapier
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Customer-focused and motivated by helping others
Fluent in English and German
Why you’ll like working at Ocean.io
You’ll get to work with a tool that customers actually like!
The prospecting data software space is well established, aging, and ripe for a shakeup - and our AI-based tool can build better target lists that bring better campaign results, and instantly create analyses that take weeks in traditional tools.
You’ll also get:
An attractive compensation package
Challenging, meaningful work and the support you need to do it
The ability to make decisions that matter
A close-knit team where everyone helps each other out
Clear goals and regular feedback - not just at your annual performance review
Skill and career development opportunities
Catered lunch in the office every day
Great location - office located near Christianshavn station
Unlimited coffee, soda, and snacks. Beware, we have a fully stocked candy drawer!
We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a tech-savvy individual with a passion for customer success, we want to hear from you!
To apply, please submit your resume. We look forward to hearing from you!
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.