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Junior Customer Success Manager

Salary Competitive

Job Title: Junior Customer Success Manager (Operations & Technical Support)

Location: Copenhagen

About Ocean.io

We’re on a mission to help sales and marketing teams to be more effective via better account targeting. Because even the perfect message falls flat if you send it to the wrong company!

Ocean.io does things no other prospecting data company can: we use AI to tell our customers what type of companies they should pursue for best results, and then bring them every matching business on earth. In tests, our AI-built target lists outperform even hand-picked lists in every way that can be measured.

About the Role

We are looking for a Junior Customer Success Manager to join our growing team. The ideal candidate will have strong technical and operational skills, a passion for helping customers, and the drive to succeed in a fast-paced environment.


  • Provide technical support to customers through phone, email, and chat

  • Troubleshoot technical issues and identify solutions in a timely manner

  • Manage customer relationships and resolve customer issues proactively

  • Ensure customer satisfaction and retention through proactive communication and engagement

  • Collaborate with cross-functional teams to resolve customer issues

  • Monitor customer health and proactively identify potential issues

  • Continuously improve processes and workflows to improve customer experience


  • 6 months of experience in customer success, technical support, or a related field

  • Strong technical aptitude and experience with softwares such as  Hubspot, Intercom & Zapier

  • Excellent communication and interpersonal skills

  • Ability to work independently and as part of a team

  • Strong problem-solving skills and attention to detail

  • Customer-focused and motivated by helping others

  • Fluent in English and German

Why you’ll like working at Ocean.io

You’ll get to work with a tool that customers actually like!

The prospecting data software space is well established, aging, and ripe for a shakeup - and our AI-based tool can build better target lists that bring better campaign results, and instantly create analyses that take weeks in traditional tools.

You’ll also get:

  • An attractive compensation package

  • Challenging, meaningful work and the support you need to do it

  • The ability to make decisions that matter

  • A close-knit team where everyone helps each other out

  • Clear goals and regular feedback - not just at your annual performance review

  • Skill and career development opportunities

  • Catered lunch in the office every day

  • Great location - office located near Christianshavn station

  • Unlimited coffee, soda, and snacks. Beware, we have a fully stocked candy drawer!

We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a tech-savvy individual with a passion for customer success, we want to hear from you!

To apply, please submit your resume. We look forward to hearing from you!

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 14 benefits

Working at
Ocean ApS

Ocean.io is the next generation of Account-Based Marketing. We've spent years building completely new technology using big data and AI to help with the growing complexity of the Sales and Marketing world. Our software empowers sales and marketing teams to reach the right audience with the right message. With our account-based everything approach, we're helping companies break down the barriers between sales and marketing and enabling them to focus on the bottom line, instead of wasting resources on manual processes. Join us!

Read more about Ocean ApS

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