Job Title: Junior Customer Success Manager (Operations & Technical Support)

Location: Copenhagen

About Ocean.io

We’re on a mission to help sales and marketing teams to be more effective via better account targeting. Because even the perfect message falls flat if you send it to the wrong company!

Ocean.io does things no other prospecting data company can: we use AI to tell our customers what type of companies they should pursue for best results, and then bring them every matching business on earth. In tests, our AI-built target lists outperform even hand-picked lists in every way that can be measured.

About the Role

We are looking for a Junior Customer Success Manager to join our growing team. The ideal candidate will have strong technical and operational skills, a passion for helping customers, and the drive to succeed in a fast-paced environment.

Responsibilities:

• Provide technical support to customers through phone, email, and chat

• Troubleshoot technical issues and identify solutions in a timely manner

• Manage customer relationships and resolve customer issues proactively

• Ensure customer satisfaction and retention through proactive communication and engagement

• Collaborate with cross-functional teams to resolve customer issues

• Monitor customer health and proactively identify potential issues

• Continuously improve processes and workflows to improve customer experience

Requirements:

• 6 months of experience in customer success, technical support, or a related field

• Strong technical aptitude and experience with softwares such as  Hubspot, Intercom & Zapier

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong problem-solving skills and attention to detail

• Customer-focused and motivated by helping others

• Fluent in English and German

Why you’ll like working at Ocean.io

You’ll get to work with a tool that customers actually like!

The prospecting data software space is well established, aging, and ripe for a shakeup - and our AI-based tool can build better target lists that bring better campaign results, and instantly create analyses that take weeks in traditional tools.

You’ll also get:

• An attractive compensation package

• Challenging, meaningful work and the support you need to do it

• The ability to make decisions that matter

• A close-knit team where everyone helps each other out

• Clear goals and regular feedback - not just at your annual performance review

• Skill and career development opportunities

• Catered lunch in the office every day

• Great location - office located near Christianshavn station

• Unlimited coffee, soda, and snacks. Beware, we have a fully stocked candy drawer!

We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a tech-savvy individual with a passion for customer success, we want to hear from you!

To apply, please submit your resume. We look forward to hearing from you!