OKTO GRID is helping electricity providers bring the grid online for higher reliability and a safer energy transition. The future will be electric, OKTO GRID is giving the insights needed to keep the power flowing.

We are a dedicated team working with industry heavyweights in optimising the usage of the electrical grid and making sure that the electrification of our society remains sustainable - and we are looking for a new team member!

If you are interested in working with industry leading companies across Europe, this could be a position for you.

The Ideal Candidate

We are seeking a highly motivated and experienced Customer Success Manager to join our customer facing team in delivering energy transition supporting services in the field of electricity distribution. As a key member of our team, you will be responsible for building and maintaining strong relations with our clients, ensuring their satisfaction and success with our products and services.

You will act as the primary point of contact for assigned customers and manage the customer relationship from onboarding to ongoing support. We expect that you are self-driven, understand customer success drivers, address questions, resolve issues, and - over time - serve as a trusted advisor to our customers. The ideal candidate has a proven track record of account management, high customer engagement, technical understanding, and outstanding communication skills.

About you

• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base

• Outstanding project management skills across a varied set of responsibilities

• Passion for taking part in delivering advanced analytics and a desire to deeply understand benefits, use cases, and customer requirements

• Strong communication skills (written, verbal, presentation) with the ability to explain technical subjects to technical and non-technical stakeholders

• Ability to analyse and present customer data

• Ability to build credibility and trust

Key Responsibilities

• Act as the primary point of contact for assigned customers, ensuring their needs are met and their experience with our products is positive

• Collaborate with internal teams to ensure customer satisfaction and identify opportunities for improvement

• Develop and maintain in-depth knowledge of our products and services, as well as industry trends and best practices

• Maintain a high level overview of the entire support process

• Analyse customer data and provide insights to improve customer retention and growth

• Keep clients engaged and regularly using products

• Build customer loyalty and reduce churn

Requirements

• You have minimum 4 years of experience in a customer-facing field (CS, sales, key account)

• B2B experience is a necessity, experience from a B2B SaaS company is a significant plus

• Excellent project leadership skills

• Ability to mediate, counsel and empathise with both internal and external teams to ensure customer expectations are met

• A strong understanding of how to effectively communicate technical issues with customers and internal teams

For the right candidate, this is an opportunity to join us at a pivotal moment and truly have a significant and lasting impact. If you are a self-motivated individual with a passion for helping customers and driving growth, we want to hear from you!