Customer Support Coordinator (Danish speaking)

Salary Competitive

We are looking for a bright part-time student assistant. Based in central Copenhagen, MessyWeekend is a successful Danish startup selling affordable quality sunglasses and snow goggles direct-to-consumer in Europe, the UK and Australia. The company was founded in early 2018. You will become part of a young, dynamic and international team that gives their utmost every day to contribute to the growth and creation of a truly global consumer brand.

You'll be working with the E-Commerce Team, responding to customer queries via Gorgias (knowledge of the platform is not a must), handling customer inquiries, feedback, product development ideas, reviews and much more!


Job Description:

  • Handling overflow contacts from all over the world but mainly Denmark, Germany and the UK;

  • Processing returns and issuing refunds;

  • Responding to queries received via Social Media;

  • Gathering product and process feedback;

  • Occasional translating content for certain messages which have to be send out to the global customer database;

  • Manage reviews on various 3rd party platforms;

  • Assisting with the continuous product development process based on customer feedback and macro-level analyses;

  • Developing and implementing initiatives to improve the customer experience;

  • Provide regular reporting of customer service complaints to necessary team heads

*Candidate must be fluent in written and spoken Danish & English – German is a BIG plus*

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 13 benefits

Working at

MESSYWEEKEND™ is a venture-backed fashion sunglasses and snow goggle-startup led by accomplished entrepreneurs. We are blending fashion and creativity with a new way of thinking marketing and manufacturing. We are a born global business with three essential promises: 1) excellent design 2) great quality 3) affordable prices. We are hard at work building the business! We're currently focusing our efforts on Denmark, Germany and the UK. You will be joining a co-working team of future management consultants, branding experts, global marketers, growth hackers, rockstar developers, international designers and creative people. All determined to build the next great global sunglasses brand. Join us!

Read more about MESSYWEEKEND™

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