We are looking for a bright part-time student assistant. Based in central Copenhagen, MessyWeekend is a successful Danish startup selling affordable quality sunglasses and snow goggles direct-to-consumer in Europe, the UK and Australia. The company was founded in early 2018. You will become part of a young, dynamic and international team that gives their utmost every day to contribute to the growth and creation of a truly global consumer brand.
You'll be working with the E-Commerce Team, responding to customer queries via Gorgias (knowledge of the platform is not a must), handling customer inquiries, feedback, product development ideas, reviews and much more!
Job Description:
Handling overflow contacts from all over the world but mainly Denmark, Germany and the UK;
Processing returns and issuing refunds;
Responding to queries received via Social Media;
Gathering product and process feedback;
Occasional translating content for certain messages which have to be send out to the global customer database;
Manage reviews on various 3rd party platforms;
Assisting with the continuous product development process based on customer feedback and macro-level analyses;
Developing and implementing initiatives to improve the customer experience;
Provide regular reporting of customer service complaints to necessary team heads
*Candidate must be fluent in written and spoken Danish & English – German is a BIG plus*
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.