We are looking for a bright part-time student assistant. Based in central Copenhagen, MessyWeekend is a successful Danish startup selling affordable quality sunglasses and snow goggles direct-to-consumer in Europe, the UK and Australia. The company was founded in early 2018. You will become part of a young, dynamic and international team that gives their utmost every day to contribute to the growth and creation of a truly global consumer brand.

You'll be working with the E-Commerce Team, responding to customer queries via Gorgias (knowledge of the platform is not a must), handling customer inquiries, feedback, product development ideas, reviews and much more!

Job Description:

• Handling overflow contacts from all over the world but mainly Denmark, Germany and the UK;

• Processing returns and issuing refunds;

• Responding to queries received via Social Media;

• Gathering product and process feedback;

• Occasional translating content for certain messages which have to be send out to the global customer database;

• Manage reviews on various 3rd party platforms;

• Assisting with the continuous product development process based on customer feedback and macro-level analyses;

• Developing and implementing initiatives to improve the customer experience;

• Provide regular reporting of customer service complaints to necessary team heads

*Candidate must be fluent in written and spoken Danish & English – German is a BIG plus*