Customer Service Assistant (Swedish speaking)

Salary Competitive

Whistleblower Partners is looking for a customer-oriented and energetic student assistant to support our Swedish customers in the local language.  

Whistleblower Partners is a leading service provider of whistleblower solutions, providing compliant whistleblower solutions to companies and organizations in Europe.  

With our services we support whistleblowers to come forward in an anonymous and secure manner while supporting our companies in case handling and taking the right preventative initiatives.  

We are headquartered in central Copenhagen (Denmark) and are a virtual organization working out of multiple locations in Europe, including Germany, France, Finland and Sweden. 

 

What will you be doing?  

You will be mainly responsible for:  

  • Onboarding customers onto the system and guiding them in the successful adoption of our solution 

  • Answering customer enquiries to ensure high quality support and a great customer experience  

  • Assisting in the preparation of customer material in the local language  

  • Responding to customer reviews on various digital channels   

  • Collecting and analysing customer feedback and KPIs 

  • Collaborating with our in-house and local legal partners and our sales team to provide the customers with the best service experience   

  • Responding to up-sell opportunities   


You will have plenty of hands-on assignments and with a short timeline from idea to execution and will play a key role in lifting and maintaining the customer experience in your region. 

 

Who are you? 

We are looking for a Swedish-speaking student with excellent communication skills (both verbal and written) and a customer service mentality. If you know one or more of the following languages, in addition to Swedish, is a big advantage: Danish, Finnish, German, French.  

Preferably you have concluded your bachelor studies and have initiated your Master’s degree and are already familiar with customer support.  

You have a strong customer orientation and are not afraid to make decisions and execute in order to get things done in time. 

Legal background or experience with legal services is a plus but not a requirement.  

As a minimum you are able to work 2 workdays per week within normal office hours (09.00-17.00 CET). 

 

What we offer: 

For the right candidate this position is a unique opportunity to directly influence and actively contribute to the achievement of a great customer satisfaction. 

You will be part of a global team with ambitious colleagues in multiple locations. 

We offer a flexible work environment where you can either work from our office in central Copenhagen or from home.  

Work hours can be adjustable around exams and between semesters we can offer increased weekly work hours.  

  

Application Process: 

Apply by sending your cover letter and CV in English. 

Interviews will be held online and on an ongoing basis, so if you are interested in this job position, we encourage you to submit your application as quickly as possible. 

For more information or questions please contact us at gaia.masoli@nordicwhistle.com

Perks and benefits

This job comes with several perks and benefits

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Skill development
Skill development

We want to take you from good to great.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 9 benefits

Working at
Whistleblower Partners

Whistleblower Partners is an all-in-one service provider of whistleblower solutions to companies worldwide. We provide a secure, anonymous and easy-to-use channel for individuals to report on misconduct, offences or other potentially incriminating behaviour. With our unique Speak Up Universe and incident response team we provide the whistleblowers with the support that they need. These are our ethics - and it's the law as well. We are headquartered in Copenhagen, Denmark and are a virtual organization working out of multiple locations in Europe, including Germany, France, Finland and Sweden.

Read more about Whistleblower Partners

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