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Payment Advisor

Salary Competitive

A bit about us.

Based in Copenhagen, MXNEY is a VC backed fintech company providing financial services and strategic advice for E-commerce businesses in several European markets. 

We want to be the financial home and trusted advisor for businesses operating within the E-commerce space and our services span from funding over payment solutions to growth plans and marketing insights tailored for the specific business and its current situation. 


The role. 

With the ambition of being the go-to solution within financial services for e-commerce merchants, MXNEY is now launching a payment service. Focusing on servicing the payment needs of E-commerce merchants across Europe.

Therefore we’re seeking a payment advisor who will be responsible for the onboarding and ongoing support of MXNEY Pay merchants while playing a crucial role in the development of the support team. 


As a Payment Advisor… 

  • You will be the first line of support for MXNEY Pay’s merchants

  • You will support businesses with queries about working with MXNEY Pay including pricing & terms, the onboarding process and technical setup

  • You provide support through a range of channels to suit customer needs, including live chat, email & phone

  • You contribute to improving the customer experience and the MXNEY Pay product by providing feedback and suggestions to improvement of the MXNEY Pay solution

  • You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams

  • You will be responsible for onboarding and support the activation process of new MXNEY Pay merchants


What we would like to see from you: 

  • You have a positive attitude and understand the value of high service standards 

  • You’re fluent in both written and spoken English 

  • You thrive in a dynamic environment 

  • You are a natural problem solver, able to quickly understand problems and identify solutions

  • You have experience within technology and payment solutions (knowledge of the eCommerce market will be a plus)

  • You are available to work full-time with your workday based out of our office in Copenhagen 

  • It’s big plus if you have experience within customer service

 

 

For more information or questions please contact us at karplu@mxney.io

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 8 benefits

Working at
MXNEY

We are funding ecommerce entrepreneurs without taking equity. Ecommerce is booming. However, many players are still faced with two fundamental challenges – Accessing capital and strategically investing into growth. MXNEY uses live data insights to solve these challenges and provide ecommerce businesses with the ability and confidence to spend for growth through financing and dedicated growth support. We are a venture-backed startup that is passionate about helping ecommerce entrepreneurs succeed. You'll be joining a fast-paced and collaborative team environment that is facing many exciting opportunities as we scale our business.

Read more about MXNEY

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