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Customer Service Manager

Salary Competitive

Hyre is the largest and fastest growing car sharing company in the Nordics. The service was launched in 2018 and will by 2023 have more than 2 500 cars distributed across the Nordics. Hyre’s ambition is to redefine how people think of individual mobility. We will change the perception on how people see car ownership as the ultimate definition of freedom. We believe cars on demand will be the best alternative for everyone who works and lives in today's and the future cities – either you drive it yourself or it drives you. Hyre is owned by Hyre Management and Møller Mobility Group.

More information: www.hyre.no


Customer Service Manager

Do you want to be responsible for building a best in class customer service function for Hyre in Denmark? We are now looking for a Customer Service Manager in Denmark to be a central part of our expansion in the Nordics!

Hyre is expanding in the Nordics, with Denmark as our next market. As a central part of this expansion we are looking for a Customer Service Manager in our Danish leadership team. Customer service in Hyre is essential in order to create trust, satisfied customers and excellent customer experience. In Norway our customer service team has won the customer service prize in the car rental category, and our goal is to be best in class across all Nordic markets. As the Customer Service Manager you will have the overall responsibility for how we meet our Danish customers and build the customer service team to succeed in Denmark. You will be involved in various internal projects in addition to running the customer service department.

The Customer Service Manager will play an important role in our journey to redefine car ownership. You will be a part of a fast paced and data driven work environment with minimal time from decision to execution. Your colleagues are passionate about creating outstanding customer experiences through innovation and technology. You will be based out of Copenhagen and report to the Managing Director Denmark.

As a person you are positive, flexible, service minded and hold excellent communication skills. You are able to find solutions to customer service issues and related operational problems, in addition to being structured, result-oriented and able to prioritize. You enjoy finding ways to work smarter and more efficiently, for instance in collaboration with our technology team. The most important part of your job will be to build and manage a customer service team and make a collaborative, goal-oriented environment. This will require great leadership skills and a supportive attitude towards both colleagues and customers.


As a formal background we believe you have:

  • Experience within customer service, as a team leader or similar senior role

  • Good oral and written communication skills in both Danish and English

  • Experience from start-up is meritorious


When it comes to your background we believe that attitude, talent and a collaborative mindset is more important than specific previous experiences.

We look forward to your application as soon as possible, but no later than the 16th of December. Selection and interviews are ongoing, and the position may be filled before the application deadline.

For more information or questions please contact us at frederik@drivehyre.dk or phone number +45 21 58 94 90

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Gym access
Gym access

Short, tall, skinny, chubby we like you just as you are. But if you dream about a bum like J-Lo we got you covered.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 20 benefits

Working at
Hyre

Hyre is a car sharing company that launched the first version of the platform in 2018. We are a joint venture between Møller Mobility Group and Hyre Management, with MMG as the largest shareholder. Today we are the largest car sharing company in the Nordics with over 1600 shared cars. Quick and seamless customer journey With just one app, you can book, unlock and settle the car rental - without ever having to wait in line to pick up your car. Toll, fuel, and rental prices are automatically calculated in real time, providing you with a complete overview and eliminating time spent on administration and settlement. Our vehicles are always available and our mission is to never be more than 5 minutes away from where you are. The fleet of cars is owned and operated by Hyre witch gives us complete control over the customer journey to ensure predictable and safe access to modern cars at competitive prices. We believe in a future of shared, self-driving electric cars because: 1. The car itself changes. Today's cars are connected to the internet, enabling more efficient car sharing. Furthermore, the car is now electric and in due time it will be self-driven. 2. Demographics are changing. The car is no longer an important status symbol, and Hyre sees that today's youth do not want to own a car. People want simplicity, flexibility, and freedom. 3. Sustainability is a requirement. The way we move today is not sustainable. Even with electric cars, densification in the largest cities will force alternative solutions in people transport.

Read more about Hyre

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