Join us as our Customer Success Partner and have a real impact on the way Europe's largest brands work with DEIB (Diversity, Equity, Inclusive and Belonging). We are changing the future of work to become more inclusive, one word at a time and we invite you to embark on this exciting journey with us!
About Develop Diverse
Develop Diverse is an AI-based software platform that promotes inclusive writing and contextual learning. Develop Diverse detects implicit - and explicit stereotypic language in texts and suggests inclusive alternatives in real-time. This way, our customers like Danske Bank, Vestas, Dyson, Danfoss, TDC, etc. have attracted more qualified candidates regardless of gender, ethnicity, age, neurodiversity, and physical disabilities while saving time on recruitment.
Develop Diverse is an equal-opportunity employer. Celebrating diverse voices and perspectives is how we operate, and therefore creating an inclusive workplace is our number one priority. It’s important for us to ‘walk the talk’, and we always do our best to ensure our recruitment process is as unbiased as possible, we share our diversity numbers on our website, and we train the whole team on unconscious biases.
The Customer Success department plays a crucial role in value creation for our customers. The role of Customer Success Partner will focus on handling most aspects of after-sales activities, such as customer onboarding, adoption, value generation for customers, and renewals, essentially leading to the overall success of our customers. This means that you are the primary point of contact between your assigned customer accounts and Develop Diverse.
We would like you to be hands-on and have good interaction with our existing clients to make sure they are using the Develop Diverse software in the best way possible. You will work within the commercial team and report to our Head of Customer Success.
What you’ll do
Onboard new customers
Collaborate with Talent Acquisition professionals, HR leaders, D&I professionals, Employer branding, and other stakeholders on the client side to maximize Develop Diverse’s product adoption during the subscription period
Hold quarterly status meetings and frequent follow-ups with customers
Establish and maintain key stakeholder relationships with our customers
Act as a trusted advisor, advocating client needs back to Develop Diverse’s internal support, product, engineering, and marketing teams
Own Customer support tasks which entail researching and responding to customer support issues
Effectively renew and expand existing customer subscriptions
Educate customers on best practices and provide professional guidance
What you have
Previous experience with the Customer Success function (if you think you have the necessary skills for customer success, then we are happy to waive the ‘previous experience’ requirement for you:)
Great enthusiasm for customer outcomes and value delivery during the customer lifecycle
Great ability to organize work and tasks, you like to take initiative and take ownership
Good presentations and communication skills to interact with customers and relay feedback to the internal teams
A commercial mindset to ensure revenue goals are met through renewals and upsells
What you'll get
Opportunities for interacting with some of the largest renowned companies in Europe and globally (to name a few: Danske Bank, Vestas, Dyson etc)
We offer flexible working hours and the ability to work from home as we know you will perform best when your work-life and professional life are balanced.
An open, inclusive, and multinational working environment defined by high levels of motivation and professionalism
Great opportunity to join a meaningful fast-growing start-up where your voice and opinion count every day
Please note that this role will be based in Copenhagen, Denmark and that we cannot offer this role as a fully remote position.
The recruitment process:
We strive for a fair and unbiased recruitment process for all interested candidates, so we will not ask you for a resume/CV or a cover letter. The only thing we will need is to write your understanding and answer for a mini-case based on your actual skills. (Ps. We respect your time, so the case is a "mini-case" and we hope it won't take you longer than 2 hours.)
To give you enough flexibility to answer the mini-case whenever it fits your schedule, we will be open for submission till Dec 4, 23:59. After the deadline, we will review all the completed cases and contact you.
To summarise, the step-by-step process is 1. Click 'Apply' on our website, 2. We will send you the 'mini-case', which you prepare and submit, 3. We will review your completed mini-case answers. If it meets our requirements, we invite you for an online meeting (on the week starting Dec 5) for you to ask questions about this role to our Head of Customer Success and Talent Manager 4. In January (on the week starting from January 2) we invite you to come to our office to present the case. We will make the final offer by the week of January 16, 2023.
Should you have any questions, please feel free to contact our Head of Customer Success Anoop Sasi, or our Talent and Employee Experience Manager Ning Wang.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.