Let’s just address it straight away! Windows and doors 🪟 🚪 Sounds dry, huh? Don’t let it hold you back – think of how many boring products you love – curtains, furnitures, skincare, credit cards (last one, you could argue 😉). We are on a mission to do the same; create a next-generation windows/doors company. And soon we are moving into other home improvement products too. Join the journey - it is going to be a lot of fun 💪 NEW role and NEW department at Klar:
We are building up a brand NEW team in a brand NEW department: Customer Success. To make that happen we need Hero(ine)s to join the team, help scale and build up the department. We already have Maria in place. She will head the department - now we need YOU who wants to join this exciting new journey 🚀
You can look forward to sparring with cross-department teammates with many years of combined experience from Customer Service, design agencies, tech startups, established corporations, and more. Safe to say, we're a little different than the common team setup in our industry and we think it's an advantage.
So what are you waiting for?⭐
About the role as Customer Success Hero(ine) 🦸♀️ 🦸♂️ :
Answering questions about Klar’s products - primarily on phone, e-mail or chat with questions regarding products, orders status and deliveries.
Providing proactive customer service - YOU are the expert. You know what the customer need even before they know them selves and you are not afraid of informing them about our portfolio of products 💙
Handling Customer Complaints - We are AMBITIOUS and take our customers very serious. We expect you to managing and converting unhappy customers and handling their complaints is considered an art in Klar.
Processing transactions - ensuring that customer transactions are processed in an efficient and timely manner.
Collecting and analyzing customer feedback - Your tasks do not end at just responding to customers and resolving their issues. Collecting and analyzing customer feedback is also a part of your tasks.
What are your skills as a Customer Success Hero(ine) 🦸♀️ 🦸♂️ :
Retail or Customer Success/support experience.
Customer centric in your bones 🦴 🧬
Strong communication skills - Native Swedish speaker and English on a high level - both oral and written.
Commercial mindset and you know how to "tell the story".
Friendly, helpfull and a great teammate
Proactive approach and strategic thinking
Innovative and thrives in the scale-up environment.
FLEXIBLE - as this is a new role and department the description might change over time
Work structured and disciplined around your tasks and deadlines.
Love to question the status quo and try different solutions, even if you fail at first.
On the nice-to-list: if you speak and write a second language in either 🇩🇰 , 🇳🇴 or 🇪🇪
Biannual trips to Estonia. Think smoke sauna, pine forests, cheap craft beer 🍻
5 weeks of vacation 🏝
1 Care Day each quarter - a day JUST for you where you can do whatever you would like too 💙
Pension - partly paid for by Klar 💰
Possibility to work from our sister offices from time to time (only if you want to). Klar will cover the plane tickets Copenhagen, Stockholm, Tartu or Tallinn ✈️
An opportunity to have a significant influence on your work and the business in general (we are very open to change) 💡
Lunch - partly paid for by Klar 🌮
Flexibility (in terms of working hours, work from home days and vacation) 📅
An informal and positive workspace that likes to joke around 🤪
A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn’t care 🚀
Unforgettable team events and company parties twice a year 🥂
When are you "Klar"?
Preferably starting date would be 1st of December .... But that is on our wishlist for Santa 🎅 🤞
No later than 1st of January/february 2023
We are the fastest-growing European D2C business for windows and doors. Our products are affordable because we sell directly to our customers without intermediaries. We have an Estonian founder and CEO however, much of the administration is in Denmark, which is also currently our biggest market. Our production facilities are in Estonia, where all our wonderful wood comes from. We have been growing by +100% for the last three years. That means you will be part of a growing success – and are only just getting started! ☄️.
Send us a resumé and something that convinces us you're the one for the job (you decide what you think that could be) 👌.
We will conduct ongoing interviews.
Read more about Klar: https://klar.rocks/
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Enjoy a free catered lunch with your colleagues, every day.
Peckish after lunch? We got your back with soft drinks, treats and fruit.