Danish Speaking Technical Support Specialist (Level 1)

Salary Competitive

Do you have a passion for helping others and an interest in technology? Then look no further. This role could be your next career move.

Our Customer Success Team is looking for a service-minded and result-oriented person to fill the role as Technical Support Specialist!

Your role:

As a Technical Support Specialist you will be a key employee in the Customer Success Team, where your daily work ensures our Danish speaking clients the best possible customer service experience with Clerk.io. You will be the bridge between our AI technology and both current and potential customers when they have urgent enquiries about our products and services.

You will be the positive and helpful person our customers talk to, and it is natural for you to provide high-quality customer service and make sure that the customers are satisfied and happy.

Your responsibilities:

  • Supporting and maximizing customers' success with Clerk.io's software.

  • Answering requests in regard to implementation, adaption, use cases, and tech challenges.

  • Talking to existing customers and helping them get the most out of their investment in Clerk.io's software.

  • Managing support chat, recording video explanations and answering phone- and video calls.Basically: Making the customers and people with enquiries as happy and enlightened as possible - WE LOVE OUR CUSTOMERS!

Qualifications and personal skills:

  • It is an ultimate requirement that you are native in Danish and that you are living in Denmark.

  • Tech-Savvy and eager to learn even more.

  • You have previously worked with Coding and have basic skills in the following: JS, PHP, HTML, CSS, etc.

  • While working with Coding you have developed superb analytical skills and have experience with testing and debugging.

  • You are used to handling several customers at the same time and have excellent time and task management skills with great attention to detail.

  • You are a unique communicator who loves to listen and help others.

  • You are used to working in the client’s production, test and development environments and you understand how to navigate this in a professional manner.

  • You have experience with customer service or support - preferably within technical support or Telco.

  • You thrive in a dynamic environment, and you are good at multitasking.

We offer:

  • A fixed monthly salary.

  • Opportunity to grow within the company.

  • All the training on Clerk.io software, products and our systems that you need.

  • You will learn to code.

  • An exciting, motivating, social and international environment.

  • Company events like Friday bars, Summer and Christmas parties & team trips.

  • 5-star lunch buffet.

  • All the FREE soda, coffee, fruit, and snacks your heart desires (be careful).

Interview process:

  • Apply for the position with your CV and a short cover letter.

  • Preliminary phone interview with our Talent Department.

  • Interview with a case and presentation with our Recruiter.

  • Coffee meeting with the Hiring Manager.

 ...... Successful? A warm welcome to Clerk.io!

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 8 benefits

Working at

"We are continuously looking for ways to improve our recruitment process and employee satisfaction. We are very proud of our eNPS score (employee satisfaction) with an average of above 65! In Clerk.io, we have a dynamic environment, where everyone is working passionately for our shared success. Our employees are coming from all over the world, so you will find a very international and diverse culture. We take care of our international Clerklings as being in a new country can be difficult. It is important to me that we build up a nice and healthy culture here. We believe in great responsibility, flexible working hours and healthy work balances, where everyone should feel welcome - we call that: the Clerk family vibe. The employees in Clerk.io are helping each other a lot and like being social together. In addition to being professional about our work, we are celebrating national days, enjoying Friday bars, having themed days and partying together. We value to be a workplace where the employees can thrive and think it is awesome to be a part of - both socially and professionally." - Majbritt, Head of HR, People & Culture. Life is Short, so Work Somewhere Nice! We strongly believe that it is important to focus on our employees' well-being, transparency to the management team and employee involvement. Being one of Copenhagen's fastest growing tech companies, the People & Culture department plays a significant role at Clerk.io. In this department, we are not only working hard to hire the right talents, we are also focusing on retaining and developing our already hired talents. We listen to our employees and have implemented various initiatives based on their feedback such as: career paths, team building activities, improved onboarding days, workshops, colleague contests and much more.

Read more about Clerk.io

company gallery image