Cookie Information is a tier 1 scale-up in the Nordics, focusing on serving the largest and most well-known organizations within the private and public sectors. We are looking for an additional best-in-class Customer Support Specialist to help our clients and team create the most remarkable customer experience.

We have reached a market leadership position while being bootstrapped and have experienced rapid growth over the last few years. The team consists of 40 dedicated and motivated colleagues in Denmark and abroad. We always prioritize our colleagues' well-being, and we are proud to have maintained a very high level of work-life balance.

About The Role

We are looking for a Customer Support Specialist who takes pride in understanding, assisting, and helping the customer. You will become a specialist in the product and use this to provide excellent customer support. 

As our ideal candidate, you have a technical interest, team spirit, adaptivity, and empathy. Here, in the Customer Success and Operations department, we believe we are all responsible for our great ship's ability to sail through calm waters or a storm. We are proud of our "all hands on deck" attitude and place gratitude on each team member every day. 

What you will do

• Communicate with customers via chat, email, and phone.

• Provide our clients, partners, and leads with the best experience possible.

• Work with our second-line team to resolve more difficult technical tasks.

• Work with other teams to resolve requests from clients and leads.

• Be an expert in our platform and products.

• Help manage our external support centre.

• Work with our finance department to resolve finance queries.

• Pass on clients', partners', and leads' product feedback to our product team.

Who are you

• You are just starting your career within IT and want to learn more about SaaS, websites, and IT operations.

• You are stress-resilient and optimistic also during high workloads.

• You thrive in situations where you might not know what to do immediately but know the help is near.

• You want to take part in improving our services and our company.

• You should be comfortable with English both in writing and on the phone.

• Young, old, crazy, or dull - we don't care as long as you want to be part of the team.

• You have an interest in the world of websites. Be it technical, marketing, or otherwise.

What we offer you

• A job in one of the fastest-growing industries globally.

• You get a fantastic team and dedicated colleagues.

• An extra four weeks' leave after three years of employment.

• You will assume a vital role in an international best-in-class SaaS company.

• You will be a part of a positive, informal workplace with the ambition of sparking the feeling of success in all colleagues every day. 

• Work in our newly renovated offices in the centre of Copenhagen.

• Lunch Scheme

• Pension Scheme.

• Medical insurance.

• You can take part and influence a healthy working culture filled with good experiences and social events.

• Starting dates are flexible but as soon as possible.

About Your Future Workplace

We offer a job with the freedom to prove your competencies and establish yourself as a critical driver of world-class software solutions. 

We act as a young scale-up and provide a "start-up feeling" with a talented and young team. With that in mind, we are a professional company trusted by highly demanding enterprise customers.

Our diverse team consists of 40 colleagues, with more than one new colleague joining every month.