CBIT is looking for a passionate Digital Customer Success Representative to focus on retaining, building and growing the current customer base.
Our new Digital CSR will work closely with the Support, Marketing and Sales Teams and act as a bridge between various other teams to make sure that our customers are up for success.
The Digital CSR will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.
If you are truly passionate about the success of your customer and you want to bring your expertise, knowledge, ideas, entrepreneurial spirit, and experience to make a significant impact, and help build and shape with us our Digital Customer Success department from an early stage, then we might have something for you!
Here is what we will be challenging you on:
Own the complete customer lifecycle of on-boarding, adoption, expansion and renewal of our customer base.
Execute and develop account strategies for the customers and deliver positive outcomes for the clients.
Evaluate/forecast risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
Create meaningful relationships and build trust among the customers within each key account.
Study the current customer needs, market activities, industry trends, and forecast product improvements
Make sure that every customer gets the value that CBIT promises to deliver to their customer by serving as a product, company and industry ambassador, keen on educating customers on the capabilities of CBIT Booking systems.
Conduct monthly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to internal key stakeholders.
Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Support, Operations, Finance and Engineering.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Who are you?
Bachelor’s Degree or equivalent experience in Customer Success, Sales, Business Development or Account Management or related field.
Data-driven and able to action on a large book of business and be able to appropriately prioritize your time and focus to ensure customer retention.
Experience from a similar Digital Customer Success, Consulting, Business Development, in a SaaS environment.
Experience working with senior and executive level.
Experience with Customer Onboarding process.
Knowledge of the Booking Industry and/or products will be an advantage.
Ability to guide customers to think in new and creative ways to understand the whole value of a product.
Proven experience building strong customer relationships and efficiently communicating internal and external voices.
Excellent written, verbal, presentation and phone communication skills in both Danish and English (High professional level), with the ability to adapt conversations for technical and non-technical audiences.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We take care of you, even when you are old and wrinkly.