Ready to join a dynamic and fast growing e-bike company in the heart of Copenhagen?

We are looking for an additional Customer Service Specialist to join our team and work on the front line for MATE across all our markets. In this position you will ensure that our customers always have a great experience both before and after their purchase. 

For this position on our CS team, we are looking for an individual who has experience with Zendesk to become the go-to person on the team to manage and improve our current setup. Our team will also naturally provide you with the knowledge and skills to become an expert in our MATEs. 

The Coolest Company on 2 Wheels

Founded in 2016, MATE.BIKE has quickly established itself as one of the most disruptive and fastest-growing companies in the e-bike industry. We have a global footprint and a hardcore focus on being a radical, desirable and fashionable lifestyle tech product, with a strong brand environment and digital ecosystem.

The brand sits at the intersection of fashion, technology and mobility and has gained the backing of many of the world’s most famous musicians, actors, athletes and businesspeople. Collaborations with luxury brands such as Moncler or Palm Angels have made the bike a household brand and design item.

We are now heading into the next phase of scaling up the company and fully utilizing the momentum of our business model and market positioning – being the coolest and must-have e-bike on the planet.

Your Responsibilities

• Provide professional support to all customers via email and chat with everything from orders to simple technical questions - and everything in between

• Be one of your team's go-to people for technical questions about the bike and its electrical components 

• Sharing customer feedback with other departments teams, detecting customer impacting issues and finding potential solutions

• Maintain and improve our Zendesk setup (settings, views, triggers, automations, holiday calendar, etc.)

• Building exhaustive knowledge of our products so you can service customer effectively 

• Use a variety of tools such as Zendesk and Trustpilot to navigate customer enquiries 

  
  

Your Skills Requirement

• At least one year experience in working with Zendesk

• Experience delivering excellent customer service, both verbally and written

• Experience within Online Marketing, e-commerce or the e-mobility environments is preferred

• English proficiency (additional languages are a PLUS)   

• Basic skills in Word, Excel and G-mail

• Willingness to learn, combined with a strong can-do attitude 

• Able to perform under pressure

  
  

What we offer

You will have ample opportunity to develop and advance with us and be part of an incredible growth journey. Our office is based right next to the round tower in the heart of Copenhagen. At MATE we have a strong startup-vibe and you will feel this energy and drive in your everyday work life.