Cookie Information is a tier 1 scale-up in the Nordics, focusing on serving the largest and most well-known organizations within both, the private and public sectors. We are looking for a best-in-class Customer Finance Operations Specialist to join our Customer Success and Operations team and to help our clients create the most remarkable customer experience. 

We have reached a market leadership position while being bootstrapped and have experienced rapid growth over the last few years. The team consists of 50+ dedicated and motivated colleagues in Denmark and abroad. We always prioritize our colleagues' well-being, and we are proud to have maintained an extremely high level of work-life balance.   

About The Role 

We are looking for a Customer Finance Operations Specialist who takes pride in understanding, assisting, and helping the customers. You will become a specialist in our financial systems and use this to provide excellent customer support and help our colleagues.  

As our ideal candidate, you have an interest in finance, team spirit, adaptivity, empathy and enjoy working with customers. In our Customer Support and Operations team, we believe we are all responsible for our great ship's ability to sail through calm waters or a storm. We are proud of our "all hands-on deck" attitude and place gratitude on each team member every day.  

What you will do 

• Work in collaboration with our finance department, where required, to resolve more complicated finance queries. 

• Work with other teams to resolve requests and answer the finance related questions from clients, partners and leads using chat, email, and phone. 

• Pass on clients', partners', and leads' feedback and work with other departments on improving our financial systems.   

• Be an expert in our financial systems, processes and documentation and help to manage our internal documentation and external support center. 

Who are you 

• You are just starting your career within finance and communication and want to learn more about SaaS (Software as a Service) and finance operations. 

• You are optimistic also during tough times (not that we have many of those). 

• You thrive in situations where you might not know what to do immediately but know the help is near. 

• You want to take part in improving our services, processes, and our company. 

• You should be comfortable with English both in writing and on the phone. 

• Previous experience with one or more of our systems (Economic, Stripe, Hubspot, Intercom, Atlassian) is a plus, not a necessity.  

What we offer you 

• You will assume a vital role in an international best-in-class SaaS company.  

• A job in one of the fastest-growing industries globally. 

• You get a fantastic team and dedicated colleagues. 

• An extra four weeks' leave after three years of employment. 

• You will be a part of a positive, informal workplace with the ambition of sparking the feeling of success in all colleagues every day.  

• Work in our newly renovated offices in the center of Copenhagen. 

• Lunch Scheme. 

• You can take part and influence a healthy working culture filled with good experiences and social events. 

Starting dates are flexible but as soon as possible. 

About Your Future Workplace 

We offer a job with the freedom to prove your competencies and establish yourself as a critical driver of world-class software solutions.  

We act as a young scale-up and provide a "start-up feeling" with a talented and young team. With that in mind, we are a professional company trusted by highly demanding enterprise customers. 

Cookie Information Recruitment Practices

We encourage applications from everyone and understand that valuing diversity is crucial to the success of our work. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also understand that certain minorities are underrepresented within the tech space and are actively trying to increase the diversity of our team.