Customer Success Hero - thehub.io

Salary Competitive

We are looking for a Customer Success Hero to join our forces in the Hub, our fast-growing recruitment platform for connecting startups and talent in the Nordic countries.

In collaboration with Danske Growth, we at Rainmaking Ventures are on a mission to empower startups and founders, help them grow, and eliminate friction on their way. Together we've made the Hub the go-to platform for startups in the Nordics.


We are now looking for a talented part-time Customer Success Hero to join our Hub team in Copenhagen. In Customer Success we work our magic on making startups successful in using thehub.io and ensuring a great user experience. You'll play a key role in helping grow the Hub across the Nordics as well as building key relationships with the startups. You'll be part of our small dedicated Customer Success team (2 current team members) and report directly to our Head of Customer Success, Sofie.

As a match for the role, you should be eager to work hands-on with customer service, mainly taking care of inbound inquiries and the daily operations of the platform. The position is part-time with about 15-20 hours a week and fits very well as a student job. We offer a lot of flexibility around exams etc., but also require flexibility from your end around deadlines and platform updates.

 

What will you be doing? ūü™ā

  • Ensure platform quality including screening and updating startups and jobs

  • Lead our customer service efforts in our email ticketing system

  • Maintain and curate the platform to the highest standard (fixing logos, reporting bugs, giving feedback on content to be improved)

  • Create content and build automations for our e-mail marketing, as well as informative blog posts, targeted at our startups and applicants

  • Collect user feedback - lead the feedback loop from user to customer success, marketing, and product

 

What are we looking for? ūüĒé

  • A user-centric mindset and eager to always go the extra mile for the users

  • Communication skills - experience with having both external and internal email conversations

  • Solution-orientation and readiness to tackle unexpected challenges¬†

  • Ability to juggle multiple projects and tasks at once

  • Flexibility and willingness to help wherever and whenever needed, a true team player spirit

  • Proactivity, positive energy, and a roll-up-your-sleeves attitude

  • Fluency in English (both written and oral)

Bonus points for:

  • Previous experience with customer service, e-mail marketing, tech platforms and excel

  • Good knowledge of the Nordic startup ecosystem, and an interest in entrepreneurship and innovation

  • A great sense of humour

 

What's the catch? ūüé£

No catch! You'll get:

  • A lot of responsibility from the get-go and a steep learning curve

  • Being part of a small, dedicated group of skilled, international people

  • Flexible hours

  • A great office environment in Copenhagen at Talent Garden Rainmaking, working with 300+ like-minded entrepreneurs

  • Catered lunches every day and freshly made coffee from our own baristas ‚ėēÔłŹ

Feel free to check out our culture book if you'd like to get to know us even better: https://rainmaking.io/wp-content/uploads/2020/04/RM_culturebook.pdf 


Interested?

If you see yourself as the perfect match, or you have any questions regarding the position, we would love to hear from you. Please apply through the Hub, unfortunately, we cannot accept applications via email. We will interview on an ongoing basis.

For more information or questions please contact us at sofie@thehub.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 15 benefits

Working at
Rainmaking

We’re a corporate innovation and venture development firm. We create, accelerate, and scale new business with the world’s leading corporations and entrepreneurs. Our multidisciplinary team consists of some of the most experienced venture builders, strategists, engineers, designers, data scientists and growth experts around. A company’s DNA is only set once. At Rainmaking we started out as entrepreneurs. People who came together to use their experiences to build impactful businesses. Whilst our activities have evolved, the entrepreneurial spirit is hardwired into our culture. We still approach every business, as if it were our own. Today, we solve challenges across the landscape of innovation. We work with companies and organizations of all shapes and sizes, from early-stage startups to Fortune 500 corporates. Our multidisciplinary team gathers venture builders, engineers, designers, data scientists, and growth experts. Over the last 12 years, we have expanded our global reach. There are now 10 Rainmaking Innovation Studios around the world, in addition to Startupbootcamp, our accelerator program, and Talent Garden Rainmaking, our workspaces for startups and innovation teams.

Read more about Rainmaking

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