Customer Support Specialist

Salary Competitive

If you love IT, customer communication and fast growing companies then we have your dream job. In Scaleup Finance we support some of Denmark's most talented entrepreneurs with their finance setup. We do their bookkeeping, payroll, controlling, monthly reporting, budgeting and CFO Advisory. But we have also built state-of-the-art software and this is where this role comes in. You will be the first Customer support in the organization.


Steep learning curve

We really care about creating a culture where people are motivated to go to work. We want to hire people that enjoy helping others and have a positive mindset, so we make sure that everybody gets the support they need in order to constantly improve their skill set. 


Your responsibilities:

  • User support/assistance (B2B): User support via chat, email and phone.

  • Troubleshooting & escalating issues to the correct teams.

  • Establishing close feedback loops with developers or product teams to enable product development and aid with bug fixes. 

  • Ensuring the highest level of customer satisfaction with both internal and external stakeholders.

  • Creating and maintaining end-user documentation and instructional content (e.g. written articles and videos for our user guides)

  • Internal and external training of our software.


Ideal Fit:

  • Positive and energetic attitude with exceptional communication skills.

  • You have good interpersonal skills, analytical mind, and you are very reactive, which allows you to coordinate your work with your internal and external stakeholders.

  • You are highly organized and detail-oriented.

  • You are resourceful: whatever the problem, you never get stuck and always find a solution.

  • You are a fluent English speaker and writer. Danish is a benefit but not a must.

  • You have outstanding planning, time management and multitasking skills.

  • The work will be done from our Danish office, so a danish work permit is a requirement.


Our own growth have been extraordinary

We have great ambitions at Scaleup Finance. Next to creating a great atmosphere we also want to create something big. Extraordinarily big. The first 18 months have taken us from 0 to 60+ employees, we have more than 100 clients. We launched in the UK 1st of september and that will be the first of many new markets to open.

Scaleup Finance builds the future of Financial Management. We are building software as well as providing the full financial service. 

You will have full responsibility for when and where to work. We trust that you can control, but we encourage everybody to be at the office most of the time. This is done to create the best possible learning culture where your colleagues can help with whatever task you have in front of you. 


We hold regular job interviews as we are constantly adding people to the team, so feel free to send your CV or linkedin-profile today. The start date is as soon as possible, but we are happy to wait for the right candidate.

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 13 benefits

Working at
Scaleup Finance ApS

Scaleup Finance is founded by entrepreneurs, and we know the pains of being a scaleup CEO. One of the biggest recurring pains is the general administration surrounding bookkeeping, payroll, auditing, financial modelling and other admin-type tasks. They drain the founders of energy. Yet another pain is that no solution completely fit a scaleup company. The big accountancy firms or smaller bookkeeping companies/persons are not only expensive but also insufficient. Right now, no offer understand scaleup companies nor are they designed for their needs. The category is stuck in old ways of working, and scaleups do not get any added value. We need to move into a new generation of financial steering to help value creation in scaleups. Scaleup Finance is put into the world to challenge this. We are always one innovative step ahead, and we aim to become a crucial form of actionable business intelligence where you can effectively get an overview of everything which relates to controlling your company. All of this based on unique insights of scaleup companies.

Read more about Scaleup Finance ApS

company gallery image