If you love IT, customer communication and fast growing companies then we have your dream job. In Scaleup Finance we support some of Denmark's most talented entrepreneurs with their finance setup. We do their bookkeeping, payroll, controlling, monthly reporting, budgeting and CFO Advisory. But we have also built state-of-the-art software and this is where this role comes in. You will be the first Customer support in the organization.
Steep learning curve
We really care about creating a culture where people are motivated to go to work. We want to hire people that enjoy helping others and have a positive mindset, so we make sure that everybody gets the support they need in order to constantly improve their skill set.
User support/assistance (B2B): User support via chat, email and phone.
Troubleshooting & escalating issues to the correct teams.
Establishing close feedback loops with developers or product teams to enable product development and aid with bug fixes.
Ensuring the highest level of customer satisfaction with both internal and external stakeholders.
Creating and maintaining end-user documentation and instructional content (e.g. written articles and videos for our user guides)
Internal and external training of our software.
Positive and energetic attitude with exceptional communication skills.
You have good interpersonal skills, analytical mind, and you are very reactive, which allows you to coordinate your work with your internal and external stakeholders.
You are highly organized and detail-oriented.
You are resourceful: whatever the problem, you never get stuck and always find a solution.
You are a fluent English speaker and writer. Danish is a benefit but not a must.
You have outstanding planning, time management and multitasking skills.
The work will be done from our Danish office, so a danish work permit is a requirement.
Our own growth have been extraordinary
We have great ambitions at Scaleup Finance. Next to creating a great atmosphere we also want to create something big. Extraordinarily big. The first 18 months have taken us from 0 to 60+ employees, we have more than 100 clients. We launched in the UK 1st of september and that will be the first of many new markets to open.
Scaleup Finance builds the future of Financial Management. We are building software as well as providing the full financial service.
You will have full responsibility for when and where to work. We trust that you can control, but we encourage everybody to be at the office most of the time. This is done to create the best possible learning culture where your colleagues can help with whatever task you have in front of you.
We hold regular job interviews as we are constantly adding people to the team, so feel free to send your CV or linkedin-profile today. The start date is as soon as possible, but we are happy to wait for the right candidate.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Friday is something special, let's enjoy a beer together.