We offer a new and exciting role as Implementation Specialist in a young organization where you will play a key role in our customer engagement and onboarding. You will be the link between our customers and Mover’s delivery organization, ensuring efficient implementation and that our customers experience our value propositions from day one.
Mover is a successful and fast-growing logistics technology company. Our head office is in Copenhagen, Denmark, and we are expanding to new markets with a growing customer base of international brands. As part of Mover, you will get to work in a fun and dynamic environment with strong brands such as IKEA, Interflora, Coop, and many more.
You will fit right in, if you are passionate about building lifetime customer relations and being a trusted advisor. With your previous experience from supporting professional customers and configuring or implementing software solutions, you will help us set a new standard for delivering smart and outstanding customer support. Furthermore, you will spearhead the understanding of our customer's needs and making sure our system supports these most efficiently.
Your responsibilities and tasks will consist of:
Onboard, configure and implement our logistics management system to new customers
Continuously improve implementation frameworks, templates, and methodologies
Enable customer superusers with support and train-the-trainer to make them self-driven
Lead and manage customer dialogue on many levels
Define scope, timeline, and deliverables for implementation projects in close collaboration with customers
Configure system settings and ensure continuous improvement in collaboration with customers
Analyze needs/issues, help solve issues or describe the business requirement to our products owners and software engineers.
We are looking for a highly competent colleague with experience in implementing or configuring software solutions and supporting professional customers. Since this is a customer-facing role, we are looking for an outgoing person with excellent communication skills. You are good at multi-tasking, but never miss deadlines or compromise quality. You build the foundation for strong and long-term customer relationships, where you drive value creation, support needs and questions. You take responsibility and work independently to achieve shared goals and challenge the status quo.
Your personality and energy must match the company's culture, which is ambitious, curious and value driven, where we value respect, honesty, and trust as much as professional achievements.
We don't expect you to be the answer to everything, but you should tick several of the following points:
You have experience with system implementation or configuration and customer support
You can establish strong relations and act as a trusted advisor
You have project management skills
It's easy for you to learn and adopt to new systems and technologies.
You are not afraid to challenge the status quo. You are a team player who sees the bigger picture, can finish tasks and create results. You are confident, persistent, have a well-developed sense of humor and do your utmost to contribute to the culture of the office
As our customers come from all over the world, you can communicate clearly in English
You have a relevant education.
You will be part of a social and professional community in a technology company that grows fast. We are on our way to several new markets in Europe, and you will be based at our new and nice headquarter in Copenhagen City with approx. 50 other enthusiasts. Your new colleagues come from different backgrounds, common to all, however, is that they are talented and inspiring. In Mover, we're all part of the success, we're having fun, and we're growing – together.
We hope that we've caught your attention and we look forward to hearing from you.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.