Customer Relations Manager

Salary Competitive

Do you want to be part of creating one common state-of-the-art payments platform in the Nordic countries? This is your chance to make an important contribution to P27 Nordic Payments reaching its vision to build the world’s first real-time, cross-border payments system in multiple currencies.

About this opportunity

The payments market in the world is changing rapidly and P27 is at the centre of this change. We are looking for a Customer Relations Manager to facilitate, develop, and maintain the relationship with the banks, i.e. the customers of P27. P27 has already started to onboard banks in Sweden and soon thereafter Denmark and Finland will follow. This role will be essential for P27 to accomplish this task and thereafter maintain the relationship and offer ancillary services to the P27 customers.  

You will work out of our Copenhagen office and report directly to the Head of Customers and Relations.

About the role

As a Customer Relations Manager in P27 Nordic Payments, you will be in the middle of an exciting journey of bringing out a new payments infrastructure to the banks within the Nordics. The work will be executed in close collaboration with other units within P27 and your role will be to quality assure and ensure a satisfactory onboarding journey for the customers.

You will work with account planning and ensure strong key account management where you lead and act as the main point of contact. Ensuring a close collaboration with a large part of the Nordic payments community will also be an important part of your role.

About you

To succeed in this role we expect that you:

  • Are outstanding in stakeholder management – both internally and externally

  • Are an excellent communicator and able to present clearly to executive management and senior stakeholders at the banks and within the payments community

  • Have a good sense of structure

  • Are a strong team player and motivator who lead and support stakeholders to reach goals while ensuring a positive work climate

  • Have a strong can-do-attitude, stamina and a high level of energy

  • Want to engage on a journey where the build-up of a new payments infrastructure across the Nordics creates a strong incentive to do the extra work


The values that guide us in P27 Nordic Payments are; Together - Excellence - Trust - Courage. We assume that you share these values with us.


Your experience and background

  • 5+ years of proven track record in relationship management, preferably toward financial institutions

  • 10+ years of experience in the banking industry, preferably within the payments universe

  • Experience in engaging with regulators and other public stakeholders

  • University degree in banking and finance

  • Fluency in English is required and a certain level of Danish is an advantage (the working language is English).

Next steps

To apply, please provide a cover letter and your CV no later than 16th September.

Interviews can be initiated before the deadline, so please send your application as soon as possible.

Background checks are an integrated part of our recruitment process.

For more information or questions please contact us at

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
P27 Nordic Payments

P27 Nordic Payments is building the world’s first real-time, cross-border payment system in multiple currencies. P27 will enable real-time, batch, domestic and cross-border payments to be carried out quickly and at low cost on a secure and versatile platform. The platform will initially allow payments to flow instantly between people and businesses within the countries of Denmark, Finland, and Sweden, something that will benefit growth and development in the region. The platform will be designed to be expandable to allow for payments across the rest of the Nordics as well, which will contribute to the strengthening of the Nordic payment’s ecosystem. P27 is a joint initiative by Danske Bank, Handelsbanken, Nordea, OP Financial Group, SEB, and Swedbank.

Read more about P27 Nordic Payments

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