About Liirn

Liirn is an ed-tech startup, based in Copenhagen. We are driven to help teach kids, ages 6-12 lean, by personalizing sessions on around interests each child is most passionate about.

We are looking for a community success manager that can be the first point of contact with parents, tutors, and students to ensure everyone is having a positive experience with Liirn.

Responsibilities

• Manage tutor and student scheduling

• Provide guidance, performance reviews, and ongoing feedback to keep our team of tutors stay in-sync about the Liirn way of tutoring

• Connect with parents and students to listen to their feedback about their sessions are going, to ensure they feel they have a direct line for suggesting ideas and improvements

• Ensure that tutors are satisfied in their roles, and execute on ways to continuously increase their engagement

• Identify roadblocks and escalate when appropriate

• Uphold and embody Liirn's mission, vision, and values

Requirements

• Established listening, team-building, and coaching skills

• Aptitude for critical-thinking and detail-oriented analysis

• Passion for education and community development

• Proven ability to work autonomously and as part of a team

• Demonstrated entrepreneurial or growth-oriented mindset

• We are expecting approximately 20-25 hours per week