We have a difficult - but super exciting role to fill! We need a strong commercial profile, who loves to build relationships with customers and make a difference to ensure success at Clerk.io.

Do you want to join that journey?

Be aware, we are only looking for candidates who are native speaking German (if you speak both German and Spanish, it is a plus!).

The role:

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the German market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

Your responsibilities:

• Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

• Manage your own portfolio, on average 250 clients/year.

• Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams.

• Successfully discover new revenue opportunities.

• Increase renewal rates and reduce churn.

• Ensure the customers utilize the paid subscription fully.

• Develop strong relationships with our internal teams to support your accounts.

• Client meetings will be performed online and face to face.

Qualifications and personal skills:

• German speaking and ideally, fluent in Spanish is a plus.

• Living in Denmark or willing to move here.

• Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role.

• Knowledge of customer success processes.

• Experience in working directly with clients to understand business needs and applying technology solutions to those requirements.

• Basic knowledge of pipeline management and account strategy.

• Ability to build and maintain strong relationships with multiple stakeholders.

• Excellent communication and negotiation skills.

• Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.

• Great written and oral presentation skills in English.

• High computer literacy and ability to learn new software.

• Experience with coding is NOT mandatory, however basic knowledge of any of the following programming languages - Python, PHP, HTML, CSS, or Javascript - can represent a bonus.

• Highly organized and able to multitask.

• Self-driven and proactive nature.

We offer:

• Base salary and commission.

• Opportunity to grow within the company.

• An amazing team of talented, committed, and goal-oriented colleagues.

• Company events like Friday bars, Summer and Christmas parties & team trips.

• All the soda, coffee, fruit, and snacks your heart desires (be careful).

• A 5-star lunch buffet.

Interview process:

• Apply for the position with your CV and short cover letter.

• Preliminary phone interview with our Talent Department.

• Meet'n'Greet with our Recruiter.

• Interview with a technical case and presentation with our Recruiter and Hiring Manager.

...Successful? A warm welcome to Clerk.io!

When can you start? 1st of October 2022.