Customer Success Specialist

Salary Competitive

At its core, the vision of Knowledge Gate Group is to break down knowledge silos within Life Science. We do this by connecting organizations to leading experts, allowing for a seamless sharing of knowledge.

We have developed an AI-based platform solution where companies can browse and engage freely with our experts. Our pool of experts (as well as our client base) grows rapidly every day, creating meaningful knowledge exchanges all throughout the industry.

We are therefore on the lookout for a talented customer success specialist to help us make sure our clients get the best experience using our platform as well as managing expert-client interactions.


Responsibilities

  • Locate and onboard new experts, whose expertise is relevant to the company’s current focus

  • Maintain communication with existing clients and experts regarding relevant projects, collaboration options, incentives, etc.

  • Work in close collaboration with our Sales Department in order to provide necessary information to prospective clients

  • Keep expert profiles up to date


Requirements and Skills

  • Proven experience in a similar role

  • Strong command of the English language - both written and spoken

  • Exceptional ability to communicate and foster positive business relationships

  • Accountability and top-notch organizational skills are essential

  • Eagerness to learn and understand seemingly esoteric terms and concepts

  • You must be comfortable working in an international environment and with diverse populations

For more information or questions please contact us at phone number +45 70715662

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 8 benefits

Working at
Knowledge Gate Group

An AI-powered platform to identify and connect organizations to life science opinion leaders. This kind of service has been used by Investment Firms and Management Consultancies on a daily basis for over a decade, but unless you’re a consultant or have worked at an investment firm you are probably unfamiliar with expert consultations, and the enormous value it brings. Our vision is to take the somewhat opaque ‘Expert Network’-service to a broader market, specifically the life science industry, to realize massive value and make knowledge extraction by expert consultations a no-brainer as part of a growth strategy.

Read more about Knowledge Gate Group

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